01 ago - Italia
North Point Technology
SAP Support – Manufacturing Plant
Serve as the
primary on?site IT and SAP support contact
for plant operations, ensuring uninterrupted production and material flow.
Provide
first? and second?level support
for applications used in manufacturing (PP, MM, WM, QM, SD as applicable).
Support issues related to
day?to?day production and logistics transactions
, including production orders, confirmations, goods movements, inventory adjustments, scrap, and cycle counts.
Troubleshoot and resolve
SAP issues impacting shop?floor operations
, distinguishing between user/process, master data, and system defects.
Support
shop?floor IT systems
integrated with SAP, including scanners, label printers, terminals, and real?time production data capture.
Log, track, and manage incidents through the IT service management tool and ensure proper escalation to SAP COE, AMS, Basis, or Infrastructure teams when required.
Participate in
major-incident and root?cause analysis discussions
, providing plant?level context and validating fixes.
Assist with
SAP deployments, migrations, cutover, go?lives, and hypercare
, including testing, data validation, and user support.
Support
end?user computing and local IT infrastructure
, including workstations, printers, scanners, and connectivity issues, coordinating with central IT teams.
Provide
hands?on user assistance and basic training
for SAP and plant IT tools, reinforcing standard processes and global templates.
Act as the
local IT liaison
between plant operations and corporate IT, ensuring clear communication and expectation management.
Identify opportunities to improve
system stability, user adoption, and operational efficiency
at the plant level.
Experience
3+ years of experience in
manufacturing IT or SAP application support
.
Hands?on experience supporting
SAP in a plant or shop?floor environment
.
Experience supporting
manufacturing operations, materials management, or production planning
.
Technical & Functional Skills
Working knowledge of
SAP PP and MM
(IM and QM exposure preferred).
Understanding of
manufacturing business processes
.
Familiarity with
shop?floor IT systems
.
Experience with RF devices, scanners, barcode systems, and label printing.
Professional Skills
Strong communication skills with the ability to engage
plant operators, supervisors, and leadership
.
Ability to work effectively under
production?critical and time?sensitive conditions
.
Strong ownership mindset with a focus on
rapid resolution and business continuity
.
Willingness to provide
on?site and off?hours support
during critical plant events (as required).
Work Environment
On?site presence at a manufacturing plant
On?call or extended hours support during critical production or deployment windows
North Point Technology is
THE BEST
place to work for curious-minded engineers motivated to support our country's most crucial missions! We focus on long term projects, leveraging the latest technology in support of innovative solutions to solve our customer's most difficult problems.
At North Point Technology, EMPLOYEES come first! We value our employees by providing excellent compensation, benefits, and a flexible work-life balance. We strive for a close-knit and open atmosphere where the owners are always directly available to our team members.
Come join us!
Apply with North Point Technology today!
For positions requiring a federal security clearance, your clearance level must be clearly identified on your resume.
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