Italian Speaking Customer Agent For Online Bank - Work In Greece
Pubblicato il 01-08-2026 - Mercier Consultancy MD in Italia
Mercier Consultancy MD is excited to announce an opening for an Italian Speaking Customer Agent to join our team in Greece, working for a cutting-edge online bank. This role is ideal for individuals who possess a passion for customer service and have an interest in the banking sector. As a Customer Agent, you will provide vital support to our Italian-speaking clients, addressing their banking inquiries and guiding them through our internet banking services.
Key Responsibilities
Provide outstanding customer support in Italian via phone, email, and chat.
Assist customers with inquiries about online banking products and services.
Resolve customer issues efficiently, ensuring an exceptional banking experience.
Document customer interactions and track all inquiries in our CRM system.
Work alongside other departments to improve service delivery and customer satisfaction.
Stay abreast of online banking trends, product updates, and regulatory requirements.
Fluency in Italian (both written and spoken) is required; proficiency in English is a plus.
Previous experience in customer service, preferably in online banking or finance, is advantageous.
Strong communication and interpersonal skills with a focus on customer experience.
Capability to multitask in a dynamic work environment.
Familiarity with banking products, services, and CRM software is preferred.
Proficient in using computer applications and digital communication tools.
A proactive attitude towards problem-solving and a commitment to customer satisfaction.