Summary
The Executive Director of Information and Technology Services is responsible for effectively planning, implementing, and monitoring the District's communications and information processing systems. The incumbent provides strategic leadership to ensure robust and efficient technology support services are aligned with educational and administrative objectives.
Essential Duties
Serves as an active member of the Information and Technology Division leadership team, contributing strategically to division planning, service delivery, and operations
Develops, implements, evaluates, and updates the District technology plan in collaboration with district administrators, school principals, and technology coordinators
Coordinates the establishment, implementation, and maintenance of district technology policies, procedures
Leads cost-effective outsourcing strategies in support of district technology initiatives
Oversees the Technology Support, Program Management, and Project Management Departments that support district administrative and management activities
Ensures accurate and timely delivery of information to support informed decision-making at all district levels
Serves as liaison with other divisions, engaging parents, external agencies, businesses, and community partners to foster understanding and support of district initiatives
Recommends strategic changes to enhance technology services and increase operational efficiency
Establishes and oversees procedures for monitoring and evaluating the implementation of the District's technology plan

Maintains open channels of communication with the Deputy CSTO and CSTO regarding emerging issues or significant events
Assists in preparing and managing the IT Services departmental and annual technology budgets, optimizing resource allocation and productivity
Establishes and oversees procedures for monitoring and evaluating the implementation of the District's technology plan
Establishes and maintains standardized policies for communication infrastructure use and maintenance
Conducts annual performance appraisals, oversee professional growth opportunities, and manage personnel actions for assigned staff
Prepares and ensure timely submission of required reports and maintain appropriate records
Ensures compliance with all district, state, and federal laws, policies, and regulations
Maintains effective relationships with internal and external stakeholders, enhancing support and understanding of district technology initiatives
Participates actively in professional development and training programs
Stays abreast of industry developments and technological advancements
Promotes and adhere strictly to safety procedures and district policies
Performs other duties as assigned by the Deputy CSTO or appropriate administrator

Required Education
Bachelor's Degree in Information Systems or Management Information Systems, Computer Science or related field
Master's Degree preferred
Certification/Licensure
None required
Leadership Certification preferred
ITIL certification (V2 or higher) preferred. Familiarity with IT Service Management (ITSM), ticketing systems (e.g., Remedy, Service Now, IncidentIQ, SchoolDude, 1to1Plus), and ITIL processes strongly preferred
Experience Qualifications
Minimum 6 years administration/supervisory experience and 6 additional years of related experience required; must include plus progressively responsible experience within the Information Technology or related field, Experience in an educational institution preferred, Demonstrated experience in managing comprehensive IT service operations
Knowledge/Skills/Abilities
Strong analytical and critical thinking skills
Ability to multi-task and handle diverse high-pressure environments
Excellent interpersonal and communication skills (written and oral)
Extensive knowledge of current IT trends, telecommunications management, systems analysis, and project management
Proven ability to build productive relationships with diverse stakeholder groups
Strong decision-making ability, budget experience, proven performance and resource management skills
Ability to effectively lead, organize, and direct the work of others
Working Conditions
Normal office environment
Physical Demands
Routine physical activity associated with normal office environment

Executive Director, It Services

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