Mercier Consultancy MD is seeking proficient Italian-Speaking Customer Experts to join our team supporting a leading technology company in Greece. In this role, you will provide exceptional customer support to Italian-speaking clients, assisting them with inquiries related to innovative tech products and solutions.
Key Responsibilities
Deliver professional customer service to Italian-speaking customers via phone, email, and chat regarding technology products and services.
Assist customers with troubleshooting, product information, and service requests efficiently and accurately.
Maintain detailed records of customer interactions within the CRM system.
Collaborate with internal teams to resolve complex customer issues and improve service delivery.
Stay up-to-date with the latest technology trends, company products, and policies.

Provide feedback and suggestions to enhance customer service processes and satisfaction.
Fluency in Italian (spoken and written) is required; proficiency in English is advantageous.
Previous experience in customer service or technical support in the technology sector is preferred.
Excellent communication, problem-solving skills, and a customer-centric attitude.
Ability to multitask and work effectively in a fast-paced environment.
Familiarity with CRM tools and digital communication platforms.
Willingness to relocate and work in Greece.
Passion for technology and continuous learning.

Italian-Speaking Customer Experts For A Tech Leader - Work In Greece

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