Mercier Consultancy MD is thrilled to offer an exceptional opportunity for Italian Speaking Customer Service Representatives at a leading Cybersecurity Company, located in Greece. This role is perfect for individuals who are passionate about technology and cybersecurity, and who possess a commitment to providing outstanding customer support. As a representative, you will assist clients in Italian, helping them navigate their cybersecurity solutions and addressing their inquiries.
Key Responsibilities
Handle customer inquiries regarding cybersecurity services, software installation, and technical support via phone, email, and chat in Italian.
Provide clear and comprehensive information on security features, compliance requirements, and best practices.
Assist customers with troubleshooting technical issues and resolving incidents promptly.
Document all customer interactions in the CRM system, ensuring accurate tracking and follow-up.
Collaborate with the cybersecurity team to escalate complex issues and enhance service delivery.

Stay informed about the latest cybersecurity trends and threats to provide relevant assistance.
Work closely with internal teams to improve customer experiences by gathering feedback and implementing improvements.
Fluency in Italian (both written and spoken) is essential; knowledge of English is a plus.
Prior experience in customer service, preferably in the technology, cybersecurity, or IT support sectors.
Strong communication skills with the ability to explain complex technical concepts in a clear and approachable manner.
Excellent problem-solving skills and a customer-centric approach.
Organizational skills with the ability to manage multiple tasks in a fast-paced environment.
Familiarity with cybersecurity solutions, tools, and customer relationship management (CRM) software is desirable.
Willingness to work flexible hours, including evenings and weekends as needed.
Relocation to Greece is required for this position.

Italian Speaking Customer Service For Cybersecurity Company In Greece

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