Receptionist With Night Shifts
Pubblicato il 01-08-2026 - Hotel de la Ville - Monza in Bardi
This job position requires a cominbation of day shifts and night shifts.
As a Hotel Receptionist (day shifts), you are the face of the guest experience, responsible for managing the front desk with efficiency and a welcoming professional demeanor. Your primary duties include handling check-ins and check-outs, managing reservations, and coordinating guest requests to ensure a seamless stay. You act as a central hub for communication, providing local recommendations and resolving any issues with poise and a solution-oriented mindset.
As a Night Receptionist (night shifts), you serve as the hotel's primary point of contact during the overnight hours, balancing guest services with essential administrative duties. Your role involves managing late-night check-ins, resolving guest issues independently, handling emergencies, and performing the "Night Audit" to reconcile the day's financial transactions. Beyond administrative tasks, you are responsible for maintaining a secure environment and ensuring the lobby is prepared for the morning rush, making you a vital link between the hotel's daily operations.
Communication Skills:
Fluency in the local language,
and English, with the ability to speak clearly and professionally.
Customer Service Orientation
: A naturally helpful attitude and the ability to remain calm and polite under pressure.
Technical Proficiency:
Comfort using Property Management Systems (PMS), multiline phone systems, and basic office software (like Microsoft Excel and Outlook).
Multitasking Ability:
The skill to handle a ringing phone, a guest at the desk, and an incoming email simultaneously without losing focus.
Problem-Solving:
The initiative to resolve guest complaints or logistical hiccups (like overbookings) quickly and independently.
Attention to Detail:
Precision in handling cash, processing credit card payments, and maintaining accurate guest records.
Professional Appearance:
Adherence to grooming standards and a professional dress code, as you are the "face" of the brand.
Flexibility
: Willingness to work a rotating schedule, including weekends, holidays, or those specific night shifts we discussed.