It Service Engineer

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/797pxx

Roles & Responsibilities:
The IT Service Engineer is a member of the Management Information Technology and Systems (MITS) Office, responsible for the daily operation and maintenance of MITS-managed university-level business systems, as well as business data analysis and process optimization. The role also includes the operation and maintenance of multimedia equipment in classrooms and meeting rooms, and providing technical support for teaching and meeting activities. Through effective IT operations and continuous optimization, the position aims to enhance the efficiency of teaching and administrative operations and continuously improve the IT experience for faculty and students.
I. Business Systems Operations and Access Management
1. Responsible for the daily operational support of MITS-owned university-level business systems, ensuring stable and smooth system operation
2. Manage system users and access rights, including account configuration, role assignment, and user onboarding, modification, and deactivation
3. Perform system configuration changes in accordance with established procedures, ensuring compliance, traceability, and auditability
4. Develop standard operating procedures and workflows for business systems, and provide operational training for frontline business teams.
II. Business Data Analysis and Process Optimization Support
1. Collect, organize, and conduct basic analysis of system operational and usage data
2. Identify issues and bottlenecks through data analysis, and provide data-driven insights and recommendations to support business process improvement and service optimization
3.



Assist business units and management teams in interpreting system data to support informed decision-making and workflow enhancement
III. Classroom and Meeting Room IT Operations Support
1. Provide daily IT hardware support and troubleshooting for campus classrooms and meeting rooms
2. Deliver technical support for teaching and meeting activities to ensure equipment availability and on-site operational reliability
3. Participate in equipment inspections, issue documentation, and continuous improvement of IT operations processes
4. Propose optimization initiatives for classroom and meeting room IT equipment, and work with relevant technical teams to continuously improve equipment standards, enhancing the user experience for faculty and students.
IV. Student-Facing Technical Support
1. Provide technical support for student-facing business systems
2. Analyze and resolve system-related issues, including functional anomalies, configuration problems, and operational errors
3. Collaborate with internal technical teams or external vendors to facilitate issue diagnosis, escalation, and end-to-end resolution
V. Perform other duties and tasks as assigned by supervisors or management
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Qualifications:
1. Bachelor's degree or above in Computer Science, Information Systems, Software Engineering, Data Analytics, or a related field is preferred; at least two years of relevant work experience;
2. Relevant experience in information systems operations, application support, IT services, or related roles;
3. Strong professional ethics, a high sense of responsibility, and a service-oriented mindset, with the ability to consistently and reliably undertake business systems operations work;
4. Proficiency in common office software, including but not limited to Microsoft Office and Visio
5. Fluent English ability, CET-6 or IELTS 5.5 or above;
6. Good interpersonal and communication skills;
7. Team-working, transparency spirit, patience, and interest in learning new technologies;
8. Candidates with overseas educational background or overseas work experience are preferred.
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Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/797pxx