Mercier Consultancy MD is pleased to announce exciting opportunities for Swedish Speaking Customer Support Representatives in Sofia. This position is perfect for individuals who are fluent in Swedish and are passionate about providing excellent customer service. As part of our team, you will assist our Swedish-speaking clients, ensuring their inquiries are addressed and their concerns resolved efficiently and effectively.
Key Responsibilities
Deliver exceptional customer support to Swedish-speaking clients through phone, email, and chat.
Handle inquiries related to products and services, providing accurate and helpful information.
Resolve customer issues and complaints in a timely and professional manner.
Document customer interactions and maintain comprehensive records for future reference.

Collaborate with internal teams to improve service delivery and enhance the overall customer experience.
Stay informed about product updates and changes to provide the best support to customers.
Fluency in Swedish (both written and spoken); English language skills are a plus.
Previous experience in customer service or a related field is preferred.
Strong communication skills with a focus on customer satisfaction.
Ability to manage multiple inquiries and tasks in a fast-paced environment.
Familiarity with customer support software is advantageous.
A positive attitude and eagerness to learn and grow within the company.
Attention to detail and strong problem-solving skills.

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