Join the dynamic team at Mercier Consultancy MD as an Italian Support Specialist for a leading US Parcel Service! This role is based in Greece and offers you the opportunity to connect with Italian-speaking customers, assisting them with their shipping and logistics needs. Your dedication to providing exceptional support will ensure customer satisfaction and contribute to our mission of excellence.
Your Role
As an Italian Support Specialist, you will be responsible for resolving customer inquiries related to parcel delivery and logistics. Utilizing your fluency in Italian, you will communicate effectively with customers through various channels, ensuring that their experiences with our services are seamless and positive.
Key Responsibilities
Handle inbound customer inquiries in Italian via phone, chat, and email regarding parcel services.
Provide accurate information about shipping options, tracking, and delivery times.

Troubleshoot issues and resolve customer concerns with a focus on first-contact resolution.
Maintain detailed records of customer interactions and feedback for quality assurance.
Collaborate with the logistics team to ensure prompt and effective service delivery.
Stay informed about operational updates and service changes to relay accurate information to customers.
Fluency in Italian (oral and written) is required; proficiency in English is a plus.
Experience in customer support, particularly in logistics or parcel services, is desired.
Excellent communication and problem-solving skills, with a customer-centric approach.
Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
Proficiency with customer service software and CRM systems.
A positive attitude and strong team player mentality.
Willingness to learn and adapt to new processes quickly.

Italian Support Specialist For Us Parcel Service - Work In Greece

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