Global Retail Operation Specialist - Maternity Cover

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/798auk

Global Retail Operation Specialist - Maternity Cover

Location: Milano, IT

ID: 12234

We are looking for a Global Retail Operation Specialist - Maternity Cover to be hired for a maternity leave substitution based in Milan.

Main Duties and Responsibilities

- Support daily store operations by assisting the Global Retail Operations team and regional referents in managing priorities, tracking tasks, and ensuring alignment across markets.
- Assist in the implementation of new projects and tools, coordinating multiple activities and liaising with HQ departments and store teams to ensure timely execution.
- Support project coordination of the Voice of Clients and Close the Loop projects by monitoring survey outcomes and following up with internal stakeholders (e-commerce, customer care, retail) to drive corrective or preventive actions.
- Support no‑core goods management by assisting in the forecasting and allocation tracking of packaging, stationery, uniforms, and store tools.
- Support the RFID project by monitoring store usage, identifying gaps, and proposing specific action plans to improve compliance and efficiency.
- Ensure strong inventory control by tracking key indicators, identifying anomalies, and supporting the implementation of corrective actions.
- Assist in mapping store procedures and technical processes to draft and coordinate the publication of global retail operations guidelines.




- Monitor and analyze operational KPIs to assess store performance, identify inefficiencies, and support data‑driven decision‑making through regular reporting on areas such as end‑of‑season returns, stock discrepancies, consignments, discounts, store transfers, and omnichannel performance.
- Provide first‑level technical support to stores for digital tools, retail systems, and omnichannel platforms, coordinating with IT partners to resolve issues and escalating when necessary.
- Develop and deliver training materials to support the adoption of new tools and processes, ensuring store teams are equipped with clear and effective guidance.
- Create memos and presentations for Top Management as requested.
- Perform other duties as required to support the Retail Operations function.

Requirements

- Bachelor’s degree in Economics, Business, Management, or a related field; a Master’s degree is a plus.
- Previous experience in Retail Operations, Project Coordination, or Consulting is a plus.
- Strong organizational and multitasking skills with attention to detail.
- Analytical mindset with proficiency in Excel and PowerPoint, knowledge of reporting tools and AI is a plus.
- Excellent communication skills and ability to work cross‑functionally.
- Proactive, collaborative and eager to learn in a fast‑paced environment.
- Fluent in English and Italian, additional languages are a plus.

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Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/798auk