IT Services Support Manager

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/798gut

General Purpose

This role is responsible for user support/help desk, workstation management, and related software. Partnering with the Lead for Business Applications, this position will lead the transition from implementation phase to operation / support phase. Help set priorities for the design and successful delivery of IT services support solutions.

Providing a single point of contact (SPOC) to handle service inquiries, incidents, requests and events while ensuring relevant Service Level Agreements (SLAs) are being achieved and maintained within Beyti Head Office, Plant, existing and newly established distribution sites.

Key Responsibilities / Tasks

• Assist in design and implement short- and long-term plans to ensure Beyti infrastructure meets existing and future capacity and capability requirements.
• Assist in the development of sourcing strategy and provides executive oversight for strategic vendor and partner relationship management.
• Co-ordinate and communicate with all other departments, colleagues, and senior staff to ensure business continuity.




• Co-ordinate and communicate with all other departments, colleagues, and senior staff to ensure business continuity.
• Co-ordinate in implementation plans that support best practice and the IT strategy.
• Developing the Service Management tool being used to drive innovative and fully automated workflows for services provided.
• Ensure that the IT Service Desk operates efficiently and effectively, providing technical support when necessary and responsible for IT Service Desk SLAs and dashboards.
• Ensuring opportunities for change are understood and exploited for the future vantaggi of the business.
• Improving communication with end users and other improvement areas via conducting regular customer satisfaction surveys.
• In-depth understanding of Service Management Framework principles and processes and the ability to apply the latest technical knowledge in project or programme activities.
• Leads the develop

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/798gut