Operations & Client Delivery Manager

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/798niv

Role Overview
Manta is building the operational backbone for prior authorization management in ophthalmology. As our Operations & Client Delivery Manager, you will own the day-to-day execution and continuous improvement of Manta’s clinical operations — ensuring that surgical and injection workflows run reliably, teams are supported, clients are delighted, and product development stays grounded in real operational needs.
This is a hybrid role spanning operations leadership, client implementation, capacity planning, quality management, and product feedback loops. You’ll manage our growing Philippines-based operations team, partner directly with the product team on workflow design and feature requirements, and serve as the escalation point for complex cases and client communication.
This is a hands-on builder role in an early-stage company — ideal for someone who thrives in ambiguity, enjoys designing systems from scratch, and knows how to turn messy real-world processes into clean, scalable operations.
Key Responsibilities
Operations Leadership




- Manage and support the Philippines-based operations team responsible for eligibility checks, prior authorization processing, and case follow-up
- Define and maintain daily work queues and processing workflows in Manta
- Establish clear ownership, escalation paths, and quality standards across teams
- Provide coaching, training, and performance feedback to team members
- Serve as the primary escalation point for complex or high-risk cases

Client Delivery & Implementation
- Lead onboarding and rollout of new provider practices onto the Manta platform
- Translate client-specific workflows into Manta configuration and operating procedures
- Act as primary point of contact for operational questions from provider offices
- Coordinate communication on ineligible cases, denied authorizations, and schedule changes
- Build trusted client relationships through reliability and transparency

Capacity & SLA Management
- Forecast upcoming

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/798niv