Experience Ambassador
Pubblicato il 03-08-2026 - Four Seasons Hotels in Lombardia
About Four Seasons:Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Iconic elegance in Milan’s most fashionable neighbourhood. . A 15th-century convent turned sophisticated garden retreat, Four Seasons Hotel Milano is a haven in the centre of Milan’s Fashion District. Fall asleep under frescoes in high-ceilinged rooms, dine on authentic Italian dishes on the airy veranda and recover from a day of shopping and sightseeing with a massage in our sleek, modern Spa.We currently have an opportunity for a Guest Experience Ambassador to join our iconic Four Seasons Hotel Milano, Italy!Reporting into the Front Desk Manager you will be responsible for welcoming and checking in hotel guests, introducing the hotel and accommodation,
establishing credit or payment method, arranging for luggage to be delivered to guest rooms, checking guests out of the hotel at the end of their stay, preparing and explaining guest bills, and responding to a wide variety of guest requests and adding your personal recommendations and touches ensuring our guests receive the highest levels of service excellence.One + years experience working within a luxury hotel or similar environment is considered an assetExcellent interpersonal skills and communication skillsCross cultural sensitivity, and customer service orientationGuest centricity and understanding the importance of guest’s preferences.Competitive Salary, wages, and a comprehensive benefits packageExcellent Training and Development opportunitiesComplimentary Dry Cleaning for Employee UniformsMeals available at our Employee RestaurantEmployee Experience initiatives: from annual themed employee party to many ESG events throughout the yearEmployee Recognition ProgramsOpportunities to build a successful career with global potentialSchedule & Hours:This position is based at the Four Seasons Milan.The role involves shift work, including weekends.You must possess the legal right to work in Italy and have fluency in English and Italian.
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