Loss Prevention Responsible
Pubblicato il 03-08-2026 - H&M in Milano
Job Description
WHAT YOU’LL DO
You will drive the Loss Prevention strategy and execution across the Sales Market by reducing shrinkage, strengthening controls, and ensuring consistent use of Loss Prevention tools, standards, and procedures.
Your key responsibilities include:
- Drive the implementation of loss prevention tools, training and awareness initiatives, methodologies and shrinkage reduction strategies across our operations
- Analyze shrinkage reports, transaction data, and inventory discrepancies to detect and investigate internal, external, administrative losses and process weaknesses
- Develop Loss Prevention Strategies based on risks and data, conduct root-cause analysis, and provide actionable insights while monitoring and evaluating the effectiveness of loss prevention initiatives
- Prepare reports and KPIs, highlighting trends, risk areas, and improvement opportunities
- Adjust global Loss Prevention standards, when necessary to comply with country laws and regulations
- Lead Loss Prevention case management & reporting, investigations involving theft, fraud and communication with law enforcement
WHO YOU’LL WORK WITH
You will work closely with relevant internal stakeholders across the sales market, including store operations, Sales Market leadership, Store and Area Teams, security partners, and cross-functional stakeholders.
WHO YOU ARE
We are looking for people with…
- Bachelor’s degree in Business Administration, Security Management, or related field (or equivalent professional experience)
- 3–5 years of experience in loss prevention, security, or risk management
- A proven track record in reducing shrinkage and improving operational compliance
- Experience in loss prevention case management (fraud, investigations,
handling authorities)
- Proven experience in implementing loss prevention strategies and using detection tools
- A strong understanding of retail operations, inventory management systems, and POS transaction analysis
- Ability to use MS Office & loss prevention tools (LPMS, KPI dashboards, CCTV systems, shrinkage reports)
- Fluency in English and Italian (written/verbal)
And people who are…
- Highly analytical with strong problem-solving skills and attention to detail
- Strategic thinkers with strong communication, training, and interpersonal skills
- Demonstrates high integrity and discretion when handling sensitive information
- Self-motivated, results driven, proactive, and capable of working independently
- Strong leaders with the ability to influencing across all organizational levels
WHO WE ARE H&M; Group is a global company of strong fashion brands and ventures. Our goal is to prove that there is no compromise between exceptional design, affordable prices, and sustainable solutions. We want to liberate fashion for the many, and our customers are at the heart of every decision we make.
We are made up of thousands of passionate and talented colleagues united by our shared culture and values. Together, we want to use our power, our scale, and our knowledge to push the fashion industry towards a more inclusive and sustainable future.
WHY YOU’LL LOVE WORKING HERE
At H&M; Group, we are proud to be a vibrant and welcoming company. We offer our employees attractive benefits with extensive development opportunities around the globe.
- 25% Staff discount on all our H&M; Group brands, both in stores and online (H&M;, COS, Weekday, Monki, H&M; HOME, & Other Stories and ARKET).
- H&M; Incentive Program (HIP) – a global program rewarding long-term dedication.
- Buoni pasto
- Supplementary Health Coverage (provided by CCNL)
- Optional private pension plan (provided by CCNL)
- Anniversary gifts at H&M; at 5, 10, 15 and 20 years of service
- Christmas gift
- Development Opportunities: Access to career growth within the H&M; Group, with opportunities both locally and internationally
- Learning Studio: digital platform offering different courses to support you in your development
- Access to GoFluent , a language learning platform for comprehensive language training catered to your professional needs
JOIN US
This is a full-time position based in Milan.
Our uniqueness comes from a combination of many things – our inclusive and collaborative culture, our strong values, and opportunities for growth. But most of all, it’s our people who make us who we are.
Take the next step in your career together with us. The journey starts here.
ADDITIONAL INFORMATION The gross annual salary (RAL) for this position starts from €38.400. The final offer will be determined based on professional experience, skills, and specific qualifications.
We are committed to a recruitment process that is fair, equitable, and based on competency. We therefore kindly ask you to not attach a cover letter in your application.