Night Manager

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Careers | Front Office Tempo pieno Night Manager Purpose of Position O'Two Hotels is seeking a responsible and composed Night Manager to lead overnight operations across Terra by O'Two and Mar by O'Two. This role carries the keys to the quiet hours: guest care, safety, service recovery, handovers, emergency response and operational control while the broader leadership team is off?site. Key responsibilities * Lead the overnight operation and act as manager on duty during night shifts. * Oversee late arrivals, early departures, guest requests, complaints, incidents and service recovery. * Support night audit procedures, revenue checks, handovers and system accuracy. * Coordinate with Security, Housekeeping, Room Service, Maintenance and Front Office during overnight hours. * Ensure guest safety, hotel security, emergency procedures and quiet-hour standards are maintained. * Conduct property walks and identify presentation, maintenance, security or operational concerns. * Prepare clear morning handovers for management and relevant departments. * Coach and support overnight team members to deliver professional service with confidence. Essential * Minimum 3 years' front office or night management experience, including manager-on-duty responsibility. * Must currently hold a similar role within a 4-star luxury or 5-star luxury hotel environment. * Protel PMS experience is essential. * Strong night audit, cashiering,



guest recovery and emergency response experience. * Able to work night shifts, weekends and public holidays. * Must be eligible to work in South Africa. Preferred * Experience in an international or internationally branded hotel environment will be highly advantageous. * First aid, fire-life-safety or hotel pre-opening experience will be advantageous. Key Competencies & Skills * Calm, mature and decisive during overnight operations. * Strong sense of ownership and accountability. * Excellent handover, reporting and follow-up discipline. * Guest-focused with good recovery instincts. * Able to protect standards when fewer leaders are present. What We Offer * The opportunity to be part of O'Two Hotels as we grow into two distinct worlds: Terra by O'Two and Mar by O'Two. * A professional luxury hospitality environment where human touch, uncompromising detail and collective success matter. * Exposure to hotel pre-opening activity, operational growth and cross-department collaboration where relevant. * Ongoing learning, development and career growth. * A culture built around our team promise: Transform. Grow. Thrive with Pride. Closing Date Closing date: 31 July **** O'Two Hotel is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Back to Careers #J-*****-Ljbffr

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/799gm0