Technical Customer Support (Low Voltage) - Apprenticeship

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/799p53

We are looking for an Apprentice for the Electrical Products (EP) Business Unit in the Smart Infrastructure area who will be trained as a Technical Customer Support Apprentice in Milan.
The Electrical Products Business Unit (EP) provides a comprehensive portfolio of low?voltage electrical products and systems that ensure safe, reliable, and efficient electrical distribution. It supports customers across industries, infrastructure, and buildings with innovative and digital?ready solutions for power protection, control, and distribution.
During the apprenticeship, you will receive comprehensive training to develop your technical and customer?facing skills, supported by a dedicated mentor.
You love to create an impact? From Day 1 you are empowered to make a difference for a better tomorrow with your full potential and creativity.
Your Challenge
Providing first?level technical support via hotline to customers on Low Voltage products (e.G. circuit breakers, protection devices, panels...)
Handling incoming calls, emails, and tickets, ensuring timely and effective resolution
Supporting customers in troubleshooting and resolving technical issues
Escalating complex cases to internal experts and ensuring proper follow?up
Managing customer requests, complaints, and service cases
Supporting the creation of technical documentation, FAQs, and knowledge base articles
Collaborating with sales, engineering, and service teams to ensure a high?quality customer experience
Monitoring ticket status and maintaining accurate case documentation in CRM tools
Supporting after?sales processes, including warranty claims and technical clarifications
Contributing to the identification and implementation of AI?driven solutions and continuous improvement initiatives to enhance operational efficiency and customer support services
Required entry qualifications
You are under 30 years of age (Italian Apprenticeship requirements)
You have acquired a Diploma,



bachelor's or master's degree in electrical engineering, electronic engineering or similar
Strong interest in low voltage electrical products and technical support
Proficiency in English and Italian
Excellent knowledge of MS Office
Knowledge of electrical distribution systems and of CRM will be considered a plus
Strong communication and customer orientation skills
Analytical thinking
Displays strong learning agility, intellectual curiosity, and adaptability
Ability to work in a team and manage priorities
Willingness to learn and grow in a technical support/customer service role
Passion for AI and digital innovation, with an interest in leveraging AI tools and automation to optimize processes and service quality
Eligibility to work in Italy
What We Offer
Flexibility: trustful environment with an inclusive and flexible way of working driven by results;
hybrid and remote working enabled by innovative tools and devices, personal computer and smartphone;
wi?fi connection reimbursement.
Welfare: flexible welfare programs and health insurance extendable to your family;
professional and extraprofessional accident insurance;
free on?site lunch options.
Never stop growing: plenty opportunities for continuous and individual learning journeys
An inclusive team culture where you can be yourself
For apprenticeship contracts, the indicative gross annual salary range is between €28,475 and €35,700, depending on the candidate's educational background. The apprenticeship program includes defined salary steps: compensation increases progressively based on seniority and the acquisition of skills, in accordance with the provisions of the applicable National Collective Labor Agreement (CCNL).
Siemens is an equal opportunity employer, offering a safe and inclusive work environment, based on mutual respect and the appreciation of uniqueness, guaranteeing equal employment opportunities to all qualified candidates to unleash their full potential.
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Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/799p53