Technical Support Smart Home & Building

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/79alv4

DOVIT TECHNICAL SUPPORT – SMART HOME and BUILDING AUTOMATION
We are looking for
TECHNICAL SUPPORT for SMART HOME and BUILDING AUTOMATION
Dovit is a manufacturer of multiprotocol home automation solutions for Smart Homes and Buildings with its headquarters in Italy. We offer architects, designers, builders, property developers, and installers flexible Smart Home products and infrastructure featuring innovative design and functionality. The interface, available on Dovit touch screens and mobile app, is intuitive and easy to use.
WHERE?
Hybrid (remote and office - VERONA)
After gaining an understanding of the company's organization and business processes, the candidate supports the after sales and RMA process for:
Resellers / distributors
System integrators and installers
End user ticketing and dispatch to the network
SKILLS:
Experience in support in the B2B market.
Strong communication skills and the ability to analyse with method and professional behaviour the request from B2B customer
Experience in analyses, diagnosis and deployment of bus systems
Experience in smart home and building automation technologies, electrical and special systems in general, installation, programming or both.
YOUR TASKS:
After gaining an understanding of the company's organization and business processes, the technical support will be responsible for the following:
Customer request analysis and remote diagnostic support
Programming and deployment of home and building automation, networking and security, remote and on-site
Maintaining up-to-date customer technical area with technical information on products
Technical programming of training courses for installers and system integrators




Reporting to the technical department suggestions and feedback from the field for product and services improvement
Manage tickets, act and coordinate actions on field when is needed
Identify upselling opportunities of services and products and create opportunities for the sales network
Create and management of RMA (Return Material Authorization)
Analysis of products returned by customers, reporting of the major problem and report if detecting possible production issues
YOUR REQUIREMENTS:
Previous experience in technical support, installation or deployment in smart home, electricity, HVAC, security, video surveillance, fire and networking sectors
Knowledge of the installation process and phases
Strong analytical, problem-solving, and relational skills, especially when supporting with structured, high-profile customers and clients
Ability to work methodically and neatly even in stressful situations
Data mining and reporting skills
Experience in trainings and dissemination
Conversional level English is a must
Languages spoken:
Italian (native level)
English (conversational)
CONSIDERED A PLUS:
Experience in the smart home or smart building sector or technical support in specialized distribution of electric and HVAC systems in residential or general civil sectors
Knowledge of software tools (Word, Excel, ...) and preferably familiar with support of products based on bus communication technologies (e.g., DALI, DMX, KNX...)
Problem solving-oriented mindset
Team-oriented attitude
Proficiency in English
CONTRACT TYPE AND SALARY:
Permanent full-time contract
Working days: Monday to Friday
Possibility to work also from home (hybrid)
BENEFITS:
Company mobile phone
Want to be part of our team? Do you meet the requirements?

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/79alv4