Client Services Executive
Pubblicato il 01-08-2026 - Experteer Italy in Milano
ppAs a Client Services Executive at Fiserv, you will be the primary contact for assigned clients, ensuring timely delivery of service and resolution of inquiries.
You'll drive client satisfaction, uphold SLAs and KPIs, and advocate for clients within the company to continuously improve performance.
You will collaborate across teams to reduce issues, deliver client education, and report on operational metrics.
This role offers global scale in fintech, with a focus on reliable, secure service delivery.
/pulliOwn and resolve client tickets and inquiries promptly /liliProactively manage cases to reduce new tickets and open issues /liliAdvocate for clients to meet or exceed KPIs and SLAs /liliImprove client satisfaction and likelihood-to-recommend scores /liliMonitor performance trends and reduce future demand /liliTrack and manage incidents and implement preventative measures /liliCoordinate with cross-functional teams to boost efficiency /liliProvide client education and training for users /liliSupport other teams operationally as needed /liliProduce and maintain SLA and performance reporting /liliAdhere to Fiserv processes, procedures, and standards /liliPrevious experience in a customer-facing role /liliExperience in banking, payment processing, or payments-related customer service is strongly preferred /liliStrong client focus and empathy /liliClear and concise verbal and written communication /liliHigh attention to detail and quality /liliStrong time-management and prioritisation skills /liliSelf-motivated, able to work independently and collaboratively /liliAbility to work under pressure and meet tight deadlines /liliProficient in Microsoft Office /liliComfortable in a technology-driven fintech environment /li /ul /p #J-*****-Ljbffr