Service Technician Pest

01 ago - Vimercate
Ecolab

This role plays a key part in delivering pest control and disinfection services to customers. It aims to ensure high standards of quality, safety, and customer satisfaction, while providing expert technical advice and contributing to the development of the customer portfolio. Through regular interaction with internal teams and clients, the role operates autonomously in compliance with company procedures, standards, and performance objectives. How You'll Make An Impact * Deliver pest control and disinfection services while ensuring the proper use of consumables. * Provide technical advice and expertise to customers and communicate regularly on the pest control status of assigned sites. * Ensure the achievement of quantitative and qualitative objectives set by management (Safety, Production, Quality, ad-hoc sales). * Prepare high-quality service visit reports and submit them within required deadlines. * Take responsibility for personal safety (use of PPE, compliance with road safety regulations) and ensure services are delivered in line with applicable rules and prevention plans. * Ensure the proper condition and operation of the assigned vehicle, including maintenance, cleanliness, and safety. * Collaborate with the sales team to retain, develop, and grow the regional customer portfolio. * Communicate with customers professionally, with discretion and ethical conduct. Qualifications * High school diploma to 2-year post-secondary qualification (technical, agricultural, agri-food, or hygiene background preferred). * Minimum of 2 years' experience in mobile/on-site service delivery. * Strong interpersonal and communication skills, both written and verbal. * Strong customer service mindset and availability. * Demonstrated rigor, professionalism, autonomy, organization, discretion, and strong analytical and summarizing skills. * Strong safety culture. * Proficiency in Microsoft Office and internal data entry tools (Pest Service).



* Valid Category B driver's license. * Mobility and flexibility, including the possibility of overnight stays. Performance Indicators Quantitative * Achievement of defined production and productivity targets. * Achievement of ad-hoc service sales targets. * Effective planning and scheduling of interventions: adherence to calendars, completion of P1 services, follow-up on re-interventions. * Monitoring of consumables expenses. * Monitoring of contract terminations for technical reasons. * Safety performance indicators (safety observations, TRIR, TVAR, SVAR). Qualitative * Quality of service visit reports. * Customer satisfaction. * Delivery of services in compliance with procedures and standards. * Effective communication with all company departments. Compensation Range The annual total compensation range for this position is 30,******,******,300 EUR which includes base pay and target incentive based on performance, per plan terms. Benefits Ecolab strives to provide comprehensive and market-competitive benefits to meet the needs of our associates and their families. Click here to see our benefits. Collective Agreement Information (Italy) In Italy, Ecolab applies the National Collective Labour Agreement for the Chemical Industry (CCNL Industria Chimica). Our Commitment to a Culture of Inclusion & Belonging Ecolab is committed to fair and equal treatment of associates and applicants and furthering the principles of Equal Opportunity to Employment. We will recruit, hire, promote, transfer and provide opportunities for advancement based on individual qualifications and job performance in all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement. Ecolab will not discriminate against any associate or applicant for employment because of race, religion, color, creed, national origin, citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, or disability. #J-*****-Ljbffr

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