It Infrastructure & Operations Manager

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/79cp5a

The role You are the single point of accountability for internal IT and the workplace as we scale from 200 to 300+ people across 4+ countries. You own device lifecycle, access, company software, and the technical experience of all-hands and internal events. You build the foundations (IdP, MDM, inventory, processes) and make them scale with growth. We are looking for a builder: someone who has already set up or structured IT ops in a growing company, not only operated a mature stack. What you will do Foundations (first months) * Select and set up an IdP (e.g. Google Workspace, Okta) and MDM for device management * Build a complete asset inventory and its lifecycle * Put onboarding/offboarding on a process, with tracked and timely access removal (security-relevant) * Define the support model that fits Milan and the out-of-office teams best as we grow IT Operations & Support * Point of reference for day-to-day technical support (hardware, software, connectivity) in Milan * Remote support and coordination of local hands for Barcelona, Madrid and Berlin * SLAs and a reusable internal knowledge base Onboarding / Offboarding & access * Devices and access ready for every new hire's day one, across all countries * Tracked account provisioning and deprovisioning * Asset inventory and lifecycle (purchase, assignment, reassignment, decommissioning) SaaS & Vendor Management * Ownership of company-level software subscriptions: licenses, renewals, costs, seats * Manage IT vendors (hardware and software procurement), tracking performance and spend * Multi-country hardware logistics: shipping, customs, VAT,



local warranties Workplace & AV * Set up and run audio/video equipment for all-hands and company-wide presentations * Meeting rooms: booking system, microphones, screens, room reliability Must-have * Experience in IT ops / IT support at a growing company, with at least one setup built or structured independently * Comfort with MDM and an IdP (Google Workspace, Okta or similar) * Vendor and budget management * Comfort with on-site work on AV and events * Fluent Italian and English Nice-to-have * Experience in multi-country (EU) environments * Exposure to security/compliance frameworks (ISO *****, SOC2) * Spanish or German Out of scope * Security architecture and compliance policy definition (owned by Eng/Security; you own operational IAM) * Internal software development Success in the first months * 90 days: onboarding/offboarding on a process and tracked; complete asset inventory; IdP and MDM live; support model defined * 6 months: SaaS map and spend under control with a rationalization plan; device-ready onboarding across all countries within SLA; reliable all-hands and meeting rooms Rewarding Your Contribution * Annual Salary Range: €50,000 – €70,000 * Equity Package: Align your growth with the company's long-term success. Benefits That Matter * Hybrid Work: Flexibility to balance remote work with in-person collaboration at our Milan HQ. * Health Insurance: Comprehensive coverage to ensure peace of mind. * Meal Vouchers: Daily support to make your lunch breaks easier. * Performance Bonuses: Rewards tied directly to measurable results. * Team Retreats & Off-sites: Dedicated time to connect, collaborate, and spark bold ideas. #J-*****-Ljbffr

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/79cp5a