Technical Support Specialist
Pubblicato il 01-08-2026 - Altro in Cinisello Balsamo
Cinisello Balsamo, Italy | Posted on 07/30/2026
Olive Systems is a one-stop custom software development company headquartered in Herzliyya. With a pool of 100+ top-notch engineering resources, we help CxOs of VC-backed startups and fast-growing tech companies in Israel to custom build software engineering teams packed with top-tier talent.
Why us? We realize that one of the most crucial things for developers — adequate client and fascinating project. So we qualify our Clients to make sure that they:
have an idea that they believe will make the world a better place;
think long-term and looking for a trusted-tech partner;
want to rely on and avoid micromanaging.
Job Description We are looking for a Technical Support Specialist on behalf of our partner, RISCO.
RISCO is a global leader in smart security solutions, providing advanced intrusion detection systems, cloud-based security platforms, and integrated monitoring technologies for residential, commercial, and enterprise customers worldwide.
The company is looking for a Technical Support Specialist to provide after-sales technical support for Smart Home and Smart Building automation solutions, working closely with partners, installers, distributors, and customers across the Italian market.
Responsibilities Provide technical support and remote diagnostics to resellers, distributors, installers, system integrators, and end users
Analyze technical issues and deliver effective troubleshooting solutions
Support the deployment, configuration, and maintenance of smart home, building automation, networking, and security systems
Maintain technical documentation and product knowledge resources
Deliver technical training sessions for installers and system integrators
Manage support tickets and coordinate on-site activities when required
Handle RMA processes and analyze returned products
Report recurring technical issues and customer feedback to internal technical teams
Identify opportunities to promote additional products and services
Collaborate closely with technical, support, and sales teams
Please note: As part of the hiring process, all candidates are required to complete an AI interview.
Requirements Previous experience in technical support, system installation, or deployment
Experience with smart home, building automation, security, networking, HVAC, electrical, fire protection, or video surveillance systems
Experience working in a B2B technical support environment
Strong analytical, troubleshooting, and problem-solving skills
Good understanding of installation processes and project implementation
Experience with technical documentation and reporting
Experience delivering technical training is an advantage
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