01 ago - Lazio
Sonder Italy
ph3Opportunity /h3ulliBe the face of Sonder, working with team members to create an exceptional first impression on guests, visitors, and partners at the front desk.
/liliGuide guests through the technology?rich Sonder experience, ensuring they engage with the Sonder app and self?service features.
/liliCommunicate with guests in?person and through digital communication systems to anticipate and address their needs, ensuring a seamless and enjoyable experience throughout their stay.
/liliHandle all guest interactions with high quality of service and professionalism, owning guest issues to resolution and accommodating requests whenever possible.
/liliEnsure the maintenance, cleanliness, and organization of both guest?facing and back?of?house spaces, contributing to a welcoming and efficient environment.
/liliFlexibly support the back?of?house team daily as needed, including housekeeping audits, inventory checks, and minor maintenance/technology issues.
/liliSupport multiple Sonder properties in the local market as required.
/liliAssist market leadership with administrative tasks to keep operations running smoothly and contribute to continuous improvement in the guest experience.
/liliIn applicable markets, set up breakfast buffet and tables, help serve breakfast and respect HACCP.
/li /ulh3Qualifications /h3ulliDemonstrated experience working in hotels, restaurants, or customer?facing hospitality roles.
/liliPersonable, service?mindful, and positive; enjoy speaking with guests in?person and via digital support channels.
/liliExcellent problem?solving skills with a proactive approach to addressing guest needs.
/liliStrong computer literacy and writing skills, comfortable switching between multiple desktop and mobile applications.
/liliOrganized,
hardworking, detail?oriented and thrives in a fast?paced environment; can work independently and in a team.
/liliFlexible schedule and open to working evenings, weekends, and holidays.
/liliAbility to remain standing for extended periods and lift/carry items up to 50lb.
/liliProficiency in languages other than English is an asset.
/liliRequires a reliable smartphone for work purposes (expense reimbursement available).
/liliWillingness and ability to work overnight shifts; shift starts/ends may vary, rate premium paid.
/liliReliable transportation and willingness to travel between properties on a daily basis.
/li /ulh3Benefits /h3ulliAttractive employee travel perks for any Sonder location.
/liliHealth and lifestyle benefits: medical, dental, vision insurance (where applicable).
/liliFlexible vacation, wellness and volunteering days.
/liliAnnual free credits and discounts to stay in Sonder properties.
/liliWorkplace flexibility for remote?specified positions.
/liliCompetitive compensation.
/liliStock options for exempt employees.
/liliHealth well?being plan: medical, dental, life, vision, disability insurance (depending on location).
/liliTravel credits toward Sonder bookings and stay discounts for friends and family.
/li /ulh3Equal Opportunity /h3pWe are an equal?opportunity employer and value diversity at our company.
We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other classification protected by applicable state, federal or local law.
Eligibility for reasonable accommodations in the application and interview process can be requested by contacting /p /p #J-*****-Ljbffr
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