pulliOwn a portfolio of enterprise and top-tier clients end to end—from pre-sales alignment with the Sales team, through launch, to ongoing outcomes post go-live.
/liliBuild and sustain trusted relationships with senior stakeholders, keeping client goals and Lexroom solutions aligned.
/liliMaximize revenue per client: drive renewals, upsell, and uplift, growing existing accounts rather than chasing net-new.
/liliOversee onboarding and delivery for measurable business impact, staying present and on-site with your key accounts.
/liliTurn client feedback into action for Product, Marketing, and Operations, and run business reviews backed by dashboards and KPIs.
/li /ulh3Requirements /h3ulli4 to 10 years in Key Account Management, Customer Success, or enterprise client-facing roles, managing deals of €50k and up.
/liliCommercial and negotiation experience with senior stakeholders and complex, multi-stakeholder organizations.
/liliSaaS or tech background.
A legal or professional-services background is a plus.
/liliProficiency with CRM and sales-support tools (HubSpot, Notion).
/liliNative Italian and fluent English.
Other European languages are a plus.

/li /ulh3Core Competencies /h3pDemonstrates expertise in Key Account Management and Customer Success, with a strong focus on client relationship building, revenue maximization, and delivering measurable business impact through effective onboarding and ongoing support.
Proficient in managing complex stakeholder environments and utilizing CRM tools to drive client outcomes.
/ph3Highest-signal resume keywords /h3ulliKey Account Management /liliCustomer Success /liliCommercial Negotiation /liliSaaS Background /liliFluent English /li /ulh3ATS Optimization Keywords /h3h3Hard Skills /h3ulliKey Account Management /liliCustomer Success Management /liliCommercial Negotiation /liliStakeholder Management /liliRevenue Maximization /li /ulh3Soft Skills /h3ulliRelationship Building /liliClient Engagement /liliFeedback Implementation /li /ulh3Industry Keywords /h3ulliEnterprise Clients /liliSaaS /liliProfessional Services /liliMulti-Stakeholder Organizations /li /ulh3Tools Technologies /h3ulliCRM Tools /liliHubSpot /liliNotion /li /ul /p #J-*****-Ljbffr

Customer Success Manager – Enterprise

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