About the Company
We are a leading technology solutions provider committed to delivering exceptional service and support to our clients.
Our mission is to empower businesses through innovative technology, fostering a culture of collaboration, integrity, and excellence.
The Onsite Deskside Support (L1/L2) role is essential in providing comprehensive technical support for desktop and laptop systems, ensuring seamless operations for end-users.
Provided end-to-end technical support for desktop and laptop systems, including troubleshooting hardware, software, and connectivity issues.
Managed the full lifecycle of desktop devices, including configuration, patching, OS imaging, and vendor-based hardware replacements.
Delivered support using tools such as SCCM, Intune, and ServiceNow for asset tracking, ticket resolution, and remote assistance.
Administered approved software installations, updates, and security patching in coordination with IT policies.
Provided remote and deskside support using EUC tools and supported applications such as MS Office, Outlook, and VPN clients.
Ensured compliance with security protocols, antivirus monitoring, and desktop policy enforcement.

Offered VIP support and acted as the primary onsite contact during critical escalations or outages.
Supported printers, scanners, and peripheral devices, including troubleshooting and routine maintenance.
Assisted with Active Directory tasks, basic user account management, and smart hands support.
Maintained documentation of incident resolution, hardware inventory, and technical guides for internal reference.
Demonstrated familiarity with Windows OS environments, mobile device support, and basic MAC device handling.
Followed ITIL practices for incident, problem, and service request management in corporate environments.
Technical support experience for desktop and laptop systems.
Proficiency in troubleshooting hardware and software issues.
Experience with SCCM, Intune, and ServiceNow.
Knowledge of security protocols and antivirus monitoring.
Familiarity with Windows OS environments and mobile device support.
Basic MAC device handling experience.
Experience with Active Directory tasks.

Technology Specialist - Networks

System engineer

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