Assistant Spa Manager/ Direttore Tecnico
Pubblicato il 01-08-2026 - Park Hyatt Milano in Milano
The icon of Milanese 5-star luxury hospitality with cosmopolitan flair. Park Hyatt Milano is the exclusive, elegant 5-star luxury hotel in the historic heart of Milan, overlooking the famous Galleria Vittorio Emanuele II and a few steps from Piazza del Duomo and the Alla Scala opera house.
Epitomizing the hotel's modern, innovative style, the 108 rooms and suites to offer guests an even more exclusive and personalized experience are refined, elegant spaces that highlight original architectural and design details that are distinctly Milanese.
Always a meeting place for businesspeople, creative professionals, travelers and Milanese, the Park Hyatt Milano's common areas include the exclusive gourmet restaurant Pellico 3 Milano with an innovative menu curated by Chef Guido Paternollo; the Mio Lab Cocktail Bar, a favorite spot for the ritual of the Milanese aperitif; and La Cupola, the focal point of life at the hotel, from breakfast to dinner. Unwind at AQVAM Spa or indulge in glamour at Beppe D'Elia's Hair Jewelry Salon.
Place of Work: Park Hyatt Milano – Aquam Spa
Job Level: Operative
Report to: Housekeeping & Spa Manager
Responsible for:
The Assistant Spa Manager / Direttore Tecnico supports the operational and strategic management of the hotel Spa, ensuring high service standards, excellence in guest experience, and full compliance with all applicable regulations (health, safety, and industry standards).
This role combines operational, managerial, and technical responsibilities, contributing to the achievement of the Spa's financial and quality performance goals, in alignment with brand values (e.g., Hyatt: care, inclusion, service excellence).
Main Duties and Responsibilities:
Ensure a personalized guest experience aligned with brand standards
Handle guest complaints, ensuring prompt resolution and satisfaction
Continuously monitor service levels and treatment quality
Foster a guest-centric culture within the team
Assist in planning and supervising daily Spa operations
Ensure efficient management of treatment schedules and room occupancy
Optimize workflows to maximize productivity and revenue
Support inventory management and stock control
Supervise and coordinate the Spa team (therapists, receptionists, beauticians)
Support recruitment, training, and staff development
Monitor individual performance and motivate the team to achieve targets
Ensure adherence to grooming and behavioral standards
Ensure compliance with all health, hygiene, and professional regulations
Oversee treatment protocols, safety procedures, and product usage
Verify staff qualifications and certifications
Act as the main point of contact for inspections and audits
Support achievement of Spa revenue and profitability targets
Monitor KPIs (room occupancy, revenue per treatment, upselling performance)
Assist in developing promotions and commercial initiatives
Actively promote retail sales and Spa services
Ensure full compliance with brand standards (e.g., Hyatt Luxury & Wellness guidelines)
Maintain consistency in guest experience, ambiance, and Spa rituals
Support internal and external audits
Requirements
Beautician/esthetician qualification (mandatory for technical role)
Certification as Technical Director (where required by local regulations)
Degree or diploma in Hospitality, Wellness, or Management preferred
Minimum 2–4 years' experience in a hotel Spa or wellness environment
Previous supervisory or team coordination experience
Experience with international brand standards preferred
Technical Skills
Strong knowledge of facial and body treatments and Spa protocols
Familiarity with Spa management systems (e.g., Book4Time, Opera)
Knowledge of health and safety regulations
Ability to monitor KPIs and produce reports
Soft Skills
Strong guest service orientation
Leadership and team motivation skills
Excellent communication and interpersonal abilities
Problem-solving and stress management
Sales-oriented mindset
Languages
Fluent Italian
Fluent English (mandatory)
Additional languages are a plus
Position Details
Job Level: 3° Turismo-Federalberghi
Employment Type: Full-time
Salary Range: € ****** - € ****** gross per year / 14 months
Hyatt Also Offers Employees:
12 free nights and discounted rates in all hotels of the group after three months of employment
Complimentary staff cafeteria and laundry service
Continuous learning and development opportunities
ATM public transport service
Corporate welfare benefits