It Help Desk Senior

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/79egx3

Antares Vision Group is a multinational company and an outstanding technological partner in digitalization and innovation, ensuring the safety of products and people, business competitiveness, and the protection of the planet. Antares Vision Group operates in the Life Science sector (pharmaceutical, biomedical devices, and hospitals), as well as in beverage & food, cosmetics, and with potential in other industries. A global leader in pharmaceutical traceability, it provides solutions to the world's main manufacturers (over 50% of the top 20 multinational companies) and several government authorities to monitor supply chains and validate product authenticity. The Group is present in 60 countries, employs over 1,000 people, and has a consolidated network of more than 40 international partners.Role Responsibilities
First-level support: management of L1 assistance for all Group Legal Entities, with constant alignment with colleagues in the involved locations.
Direct operational support
Coordination of external support: operational supervision, alignment, shadowing, and training activities.
Alignment of devices, domains, and group policies;
management of cross-functional projects such as printers, badges, and IT registry.
Ongoing Operational Activities Include
Management of IT equipment orders
Updating and maintenance of the inventory (over 800 leased PCs)
Management of more than 200 mobile devices (phones, SIM cards, etc.)
The Role Will Also Be Responsible For
Active participation within the team
Documentation activities (company inventory, non-conformity management, SOP updates)
Evolution and improvement of the ticketing platform
Improvement of response times and methods for ticket management
Analysis of alert emails and support on IP telephony systems
Preparation and configuration of client devices (new laptops, workstations, replacements)
First-level support for clients and printers
Organizational and control activities (Disaster Recovery checks, Antivirus Console monitoring, Backup systems supervision)




Required Qualifications
Basic system administration knowledge, especially in Windows environments
Knowledge of networks, PCs (Windows and Linux), and VMware
Precision, reliability, and confidentiality
Good command of the English language
Flexibility and dynamism
Preferably 4–5 years of experience in the role
The company offers onboarding with training and a salary package aligned with the role. The work environment is international, within a fast-growing company characterized by an excellent corporate atmosphere and highly technological know-how.
Workplace: Travagliato.
Contract: Permanent contract (ATI)
Collective Agreement Sector (CCNL): Metalworking Industry
Salary: €*****k per year
Commitment: Full-time
Why choose AV? / What we offer
Company benefits: Flexible working hours, lavoro da remoto options, and meal vouchers
Continuous training through our e-learning platform
Career opportunities thanks to internal job postings and job rotation paths
Have you heard of the AV Cooltural Team? Join our events: music, art, special guests, and lots of food together!
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About
Antares Vision Group promotes equal opportunities and values diversity, creating an inclusive environment where every individual can express their full potential. The selection is open to candidates of all genders (Laws *************) and to individuals belonging to protected categories (Law *****).
We recognize, appreciate, and respect every individual, rejecting all forms of discrimination based on nationality, ethnicity, gender, sexual orientation, pregnancy, religion, disability, age, or other legally protected categories, as well as any other manifest or perceived diversity.
Join Antares Vision Group: passion, inclusion, growth!
If you want to learn more about who we are and how we contribute to innovation, take a look at our updated blog:
You can also read about our most significant moments as reported by media worldwide:
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Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/79egx3