Customer Success Manager - Mid Market

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/79eudq

ph3Customer Success Manager – Mid-Market /h3 pJoin us as Customer Success Manager – Mid-Market to own a growing portfolio of mid-market Italian clients.
You will manage law firms, in?house legal teams, and companies scaling with Lexroom, and be their main point of reference from onboarding through renewal and expansion.
/p pOwn a portfolio of mid?market accounts end to end—from onboarding through ongoing outcomes, renewals, and growth.
Build strong relationships with key stakeholders, ensuring client goals and Lexroom solutions stay aligned at every stage.
Maximize revenue per account: drive renewals, upsell opportunities, and product adoption across your book of business.
Run structured onboarding and follow?up cycles that deliver measurable impact, with a mix of remote and on?site touchpoints.
Surface client feedback to Product, Marketing, and Operations, and track account health through dashboards and KPIs.
/p h3Qualifications /h3 ul li2 to 5 years in Customer Success, Account Management, or enterprise client?facing roles, managing deals in the €10k–€30k range.




/li liCommercial mindset with experience managing multiple accounts simultaneously and influencing stakeholders at different levels.
/li liSaaS or tech background.
A legal or professional?services background is a plus.
/li liProficiency with CRM and sales?support tools (HubSpot, Notion).
/li liNative Italian and fluent English.
Other European languages are a plus.
/li /ul h3Compensation /h3 ul liAnnual On?Target Compensation: €40,******,000 OTE /li liEquity Package: Align your growth with the company's long?term success.
/li /ul h3Benefits That Matter /h3 ul libHybrid Work: /b 3 days/week in our Milan office, with client visits in Milan and Northern Italy.
/li libHealth Coverage: /b Comprehensive insurance to keep you secure and focused.
/li libWelfare Budget: /b €600/year plus €7/day meal vouchers, both on Satispay.
/li libPerformance Bonuses: /b Rewards directly tied to measurable results.
/li libTeam Retreats Off?sites: /b Dedicated time to connect, collaborate, and spark bold ideas.
/li /ul /p #J-*****-Ljbffr

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/79eudq