Responsibilities * Project Management on Share Platforms * Formalize business ideas for submission to the central structure (Product/Operations). * Validate User Requirements (URs) and Functional Analysis for all strategic projects. * Coordinate brand priorities, including initiative briefs (expected benefits, KPIs, timelines, CAPEX, etc.). * Plan and monitor the brand's project/basket/evolution roadmap. * Track project progress, manage escalations, and report deviations from initial URs. * Ensure timely communication with business stakeholders on initiative status. * Participate in User Acceptance Testing (UAT) with business representatives and provide Go/No-Go recommendations for production releases. * Support initiative launches, including timeline alignment, crowd-testing coordination, commercial planning, customer feedback collection, and KPI validation. * Define user requirements with relevant stakeholders. * Serve as Business Owner for brand front-end platforms: website, mobile app, in-store technology solutions. Requirements * 5+ years of experience in project management, demand roles, customer journey management, or online platform governance within complex, multi-channel environments. * Strong experience in defining user requirements, functional analysis, and UAT processes for digital platforms (web, app, PoS technology). * Proven ability to coordinate cross-functional initiatives, including planning, tracking, and reporting on project progress, KPIs,

and expected benefits. * Solid understanding of online customer journeys and front-end platform operations. * Analytical mindset, with the ability to interpret data, customer feedback, and KPIs to drive project validation and continuous improvement. * Excellent stakeholder communication and collaboration skills, able to align multiple business functions and support Go/No-Go decision-making. * Detail-oriented, proactive, and capable of managing multiple projects simultaneously with minimal supervision. * Bachelor's degree in business administration, Engineering, IT, or a related field; a Master's or specialized certification is a plus. * Fluent English (written and spoken); additional languages are a plus. Hard Skills * project management * user requirements definition * functional analysis * user acceptance testing (UAT) * KPI validation * data interpretation * customer journey management * cross-functional coordination * digital platforms * front-end platform operations Soft Skills * stakeholder communication * collaboration * analytical mindset * detail-oriented * proactive * multi-project management * decision-making * customer feedback collection * initiative support * timely communication Certifications & Qualifications * Bachelor's degree in business administration * Bachelor's degree in Engineering * Bachelor's degree in IT * Master's degree * specialized certification #J-*****-Ljbffr

Online Customer Journey Governance Lead Specialist

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