System Engineer

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/79fjn4

As a System Engineer, you will be responsible for providing technical leadership, proactive service support, and operational coordination to ensure the delivery of high-quality, stable, and efficient services across complex customer environments. You will work closely with customers as a trusted technical point of contact, collaborating with global technical delivery and operations teams to ensure optimal service performance. By combining hands-on technical expertise with strong coordination and customer-facing skills, you will contribute to service excellence and continuous improvement. This role primarily supports key customers in Italy and is based in Milan, with work mainly performed on-site at the customer location, with potential hybrid flexibility in the future. Responsibilities: * Act as the technical lead for assigned customers, ensuring overall service health and performance * Collaborate with internal technical teams to ensure customer requirements are properly understood and delivered * Manage and prioritise customer requests, ensuring timely resolution and premium service delivery * Participate in technical discussions and provide input on operational issues and improvements * Lead operational meetings, handle customer enquiries,



and manage escalations or critical incidents * Monitor and improve SLA performance in coordination with Service Delivery/Customer Service Managers * Ensure smooth transition of services into operations * Oversee and coordinate patching and maintenance activities with customers and internal teams * Support sales and service management teams in identifying opportunities for service improvements and business growth * Operate within ITIL processes to ensure structured and high-quality service delivery Qualifications: * Minimum 3-5 years of experience in technical support roles within infrastructure services * Strong coordination skills across multiple technical teams in a global environment * Hands-on expertise in at least two of the following areas: VMware/vCloud, Microsoft technologies, Linux, storage, backup, or networking * Experience working within ITIL-based service management environments * Proven ability to manage customer relationships, escalations, and operational performance * Strong problem-solving, communication, and influencing skills * Ability to work independently with a proactive and structured approach * Degree in IT or equivalent technical education is preferred * Italian language proficiency at C2/native-level and fluent English. #J-*****-Ljbffr

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/79fjn4