Chargebacks Analyst

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/79g1xs

ppbCalling all innovators – find your future at Fiserv. /b /p pWe’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv. /p h3Job Title /h3 pChargebacks Fraud Analyst /p h3What does a successful Chargeback Specialist do? /h3 pProvide chargeback case management for our issuing/acquiring Italian and International clients. A Chargeback Specialist is responsible for investigating and deciding on chargeback outcomes in line with payment scheme regulations. This role supports cardholders through the chargeback process, while ensuring adherence to operational service levels (SLAs). At Fiserv, you’ll be a partner in possibility, helping clients deliver seamless payment experiences. /p h3What you will do: /h3 ul liManage chargeback cases, investigate, document, and resolve chargeback claims across payment platforms /li liPrepare and submit compelling evidence to contest chargebacks and help recover disputed funds /li liReview transaction data, customer communications, and system logs to determine dispute validity /li liEnsure chargeback processes comply with card network regulations and internal policies /liliMaintain accurate records of chargeback activity and create regular reports for stakeholders /li liCollaborate with customer service,



fraud prevention, and finance teams to gather documentation and improve outcomes /li liAnalyse chargeback trends to identify root causes and recommend preventive measures /li /ul h3What you will need to have: /h3 ul liStrong knowledge of card scheme rules across Visa, Mastercard, American Express, Diners, and domestic networks /li liProficiency in Excel and data analysis skills to review transaction activity and produce reports /li liClear and professional written and verbal communication skills for internal and external stakeholders /li liProven ability to handle confidential financial and personal data with integrity /li liFluency in both English and Italian /li /ul h3What would be great to have: /h3 ul liExperience working in a chargebacks, disputes, or fraud operations environment within financial services or payments /li liFamiliarity with dispute management tools and case management systems /li liUnderstanding of regulatory requirements impacting card disputes and consumer protection /li liStrong problem-solving skills to balance cardholder experience, risk, and financial impact /li liAbility to work effectively in a fast‑paced, SLA‑driven environment and adapt to process or scheme rule changes /li /ul pbOur commitment to Diversity and Inclusion: /b /p pFiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. /p /p #J-18808-Ljbffr

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/79g1xs