Quality Field Engineer

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/79gg7y

COMPANY PROFILE:We are Iveco Group, a Company committed to transforming our business and leading the change to a more sustainable future. We constantly push towards new solutions and drive innovation in our products and services. At Iveco Group, WE GO BEYOND. The five brands are each a major force in its specific business: IVECO, a pioneering commercial vehicles brand that designs, manufactures, and markets heavy, medium, and light-duty trucks; Le interessa questa possibilità? Si candidi in fretta, è previsto un elevato volume di candidature. Scorra verso il basso per leggere la descrizione completa. FPT Industrial, a global leader in a vast array of advanced powertrain technologies in the agriculture, construction, marine, power generation, and commercial vehicles sectors; IVECO BUS and HEULIEZ, mass-transit and premium bus and coach brands; and IVECO CAPITAL,the financing arm which supports them all. Iveco Group employs 33,000 people around the world and has 16 industrial sites and 22 R&D centres. Further information is available on the Company’s website.ABOUT THE ROLE:This role combines precise field quality analysis with accurate technical escalation, ensuring issues are thoroughly documented to enable fast root‑cause identification while providing expert on‑site support for the most critical product issues An area (Dealers, country) is assigned to facilitate interactions.Acting as the final escalation point, it stabilizes complex cases, restores uptime, and confirms root causes through hands‑on diagnostics. Serves as a key bridge between customers, dealers, and internal functions, ensuring clear communication,



accurate prioritization, and effective issue resolution. Drives continuous improvement in product quality, reliability and customer satisfaction by bringing the Customer Voice into the organization and delivering actionable technical feedback.Fleets & products will be assigned depending on seniority.Key Responsibilities:Critical cases support & resolution Provide practical guidance in case of complex high‑priority or unresolved issues, with a diagnostics focus Support the introduction of corrective actions in the field, providing & validating fast technical containment solutionsDeliver advanced diagnostics on complex systems working directly with Engineering for in‑field validation of hypothesesField Issue Configuration & Cross‑Functional Collaboration Guarantee that complex field issues are recorded with complete, high-quality technical data, and root causes are identified through data collected such as diagnostics logs, videos, freeze-frame, telematics data, mileage, duty cycle, and environmental conditionsEscalate critical issues to Engineering, Field Quality,



and Product Support with all necessary evidenceEnsure Issue Master correctness on a global level for full visibility and consistency Dealer / Customer & Fleet SupportVisit periodically strategic fleets and customers experiencing repeated or severe issuesRestore customer confidence with clear communication and expert technical actions with expected timelinesUnderstand usage conditions (mission profile, terrain, load, application) to support accurate analysisDealer / Customer Voice RepresentationGather technical inputs from customers, fleet managers, drivers and dealer technicians as internal ambassador for uptime & satisfactionTranslate real world usage conditions (load, terrain, climate, application xysqume type, driving pattern) into actionable technical insightsCommunicate the true customer impact; downtime, towing events, safety concerns, warranty escalation directly to Quality Product Behavior and/or Manufacturing Quality Team which will be responsible to address properly internallyLaunches, Training & Knowledge TransferSupport Early Warning for launches of new products in the field on selected fleetsProvide technical feedback to training teams based on emerging issuesCoach dealer and customer technicians on updated diagnostics procedures and best practicesRequirements:Educations: mechanical/electrical/management engineering degreePrevious experience: at least 3 years in automotive sectorLanguages: fluent English; french knowledge will be considered a plusNice to have: INCA/MDA and Canalyzer knowledgeSalary informations:Applied Contract: CCSL Contratto Collettivo Specifico di Lavoro Iveco Group Grade: 2° gruppo professionaleSalary range: euro 39950 - 47000

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/79gg7y