Customer Success Architect
Pubblicato il 03-08-2026 - Ermes - Browser Security in Torino
ph3About the role /h3 /brpThe Customer Success Architect is the client's point of reference throughout the entire customer lifecycle, from pilots and onboarding to adoption, retention and growth. /p /brpYou will own the technical and value-driven side of the customer relationship, working closely with the Account team, which is responsible for commercial negotiations and contract management. While the Account team manages pricing and contracts, Customer Success ensures customers successfully adopt our solution and maximize its value. /p /brpYou’ll join a structured Customer Success team, collaborating closely with Product, Engineering and Sales to deliver an outstanding customer experience. /p /brh3What You’ll Do /h3 /brul /brliSupport customers throughout pilot projects, including technical setup, configuration and troubleshooting. /li /brliLead onboarding activities and ensure successful service delivery. /li /brliBuild trusted relationships with customers, acting as their technical advisor throughout their journey. /li /brliPresent new product features during periodic business reviews, run product trials and demonstrate their value, creating opportunities for expansion together with the Account team. /li /brliDeliver technical and functional training sessions for customers and partners. /li /brliProvide ongoing support, collect customer feedback and translate business needs into actionable insights for the Product team. /li /brliCollaborate with Product, Engineering and Sales teams to continuously improve the customer experience. /li /brliKeep technical documentation and customer-facing materials up to date.
/li /br /ul /brh3What We’re Looking For /h3 /brul /brliDegree in Computer Science, Engineering or a related technical field, or equivalent practical experience. /li /brlib2–4 years of experience /b in a customer-facing role, such as Customer Success, Technical Support, Implementation, Pre-Sales or Post-Sales. /li /brliStrong customer relationship management and communication skills. /li /brliHands-on technical aptitude, with the ability to configure pilot environments, troubleshoot issues and quickly learn new technologies in the cybersecurity domain. /li /brliAbility to communicate effectively with both technical and non-technical stakeholders. /li /brliAnalytical, proactive and solution-oriented mindset. /br /liliWillingness to travel to customer sites when needed. /li /br /ul /brh3Nice to Have /h3 /brul /brliFamiliarity with cybersecurity concepts, endpoint management solutions, software deployment tools, GDPR and data protection principles. Training will be provided. /li /brliKnowledge of an additional foreign language, preferably German. /li /br /ul /brh3What We Offer /h3 /brpDiversity-friendly workspace /p /brpSalary range: b€30,000–€40,000 /b, depending on experience and seniority /p /brh3Job Location /h3 /brpThis recruitment process is conducted in compliance with the principles of equal opportunity and is based exclusively on skills, professionalism, and merit. It is open to applicants of all genders, ages, nationalities, and personal circumstances, in accordance with Italian Legislative Decree No. 198/2006 (Code of Equal Opportunities), as amended, and Italian Legislative Decrees No. 215/2003 and No. 216/2003. /p /p #J-18808-Ljbffr