Project Customer Success Manager

03 ago - Milano
Società riconosciuta

Soldo is the proactive spend management solution that frees
progressive businesses to accomplish more. Over 25,000 organisations across 31
countries use Soldo to end slow, messy, and inefficient spending, bringing
financial agility and control over every expense.



Soldo frees finance with a uniquely proactive approach to
managing decentralised spending. By combining a powerful spend management
platform, user -friendly app, and versatile payment methods, Soldo automates
expense admin to eliminates the inefficiency in managing business spending.



By proactively managing decentralised spend, organisations
empower employees to spend when and where it's needed, keeping productivity
high while avoiding month -end surprises.



Founded in 2015 by Italian digital innovator Carlo
Gualandri, Soldo is headquartered in London, with offices in Dublin, Milan, and
Rome.



We’re looking for people with big ambitions, cool heads,
sharp minds, and warm hearts. Come and join us, as we grow together.



What's in it for you



- Uncapped
Commission

- Private
healthcare coverage for you and your family

- Lunch
Vouchers

- Genuine
career development opportunities (we love to see you succeed) - including
your own annual €500 career development budget

- Access
to training and development - including a mentoring programme, workshops
and the opportunity to progress onto our leadership programme

- Flexible
working + 60 days’ work anywhere

- Statutory
Leave entitlements plus extra days off on Christmas Eve, New Year's Eve
and your Birthday





- Your
own personal company Soldo card

- Employee
Assistance Programme

- CAF
Annual Fiscal & Financial Support


The role





We are seeking a Project Success Manager (PSM)
to lead customers through their value realisation journey with Soldo. Reporting
into the regional Customer Success Team Lead, the PSM is responsible for
ensuring that each project, whether for a newly signed customer or an existing
customer adopting a major new use case, is successfully delivered, adopted, and
fully ramped.





The PSM
engages from the moment a customer signs, collaborating closely with Onboarding
Specialists to ensure a smooth start. Once the platform is live, the PSM drives
adoption and value realisation over the following months, wrapping up once
outcomes have been achieved, typically within 6 to 12 months.




The PSM owns the success of the implementation
and adoption project. They ensure that customers reach full spend ramp -up,
internal adoption milestones, and measurable business impact. In parallel, they
collaborate with Account Executives or CSMs, who manage the commercial
relationship and expansion opportunities.








This is an ideal role for a results -oriented
professional who thrives on delivering tangible outcomes, coordinating
cross -functional work streams, and helping customers translate technology into
operational success.





We're looking for someone who must have:


- Proven
experience in customer -facing project delivery, Customer Success or
implementation success roles within a B2B SaaS environment.

- Strong
track record in leading multi -month customer adoption or rollout projects,
ideally in mid -market or enterprise segments.

- Demonstrated
ability to coordinate multiple stakeholders (internal and external) and
drive accountability across project work streams.

- Excellent
understanding of change management and adoption methodologies, ensuring
technology delivers measurable business value.

- Strong
analytical and problem -solving skills, with the ability to interpret data
and track value realisation metrics.

- Exceptional
relationship -building and communication skills, with confidence engaging
both operational and senior stakeholders (e.g., Finance Directors, CFOs,
Program Managers).

- Highly
organised and process -oriented, comfortable managing timelines,
milestones, and success plans.

- Experience
using CRM and project management tools (e.g., Salesforce, Asana, or
equivalent) to track customer progress and internal coordination.

- A
proactive, structured, and customer -obsessed mindset, driven by delivering
success


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