Customer Quality Engineer Junior (f/m/diverse)

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/79hde8

ph3About the Role /h3 pPPG is looking for a Customer Quality Engineer (CQE) to join our Automotive organization. This position plays a critical role as the primary interface between customers and PPG operations, ensuring timely resolution of quality concerns and driving continuous improvement initiatives across the organization. The CQE acts as the link between Technical, Sales, Supply Chain, Manufacturing and Quality teams, leading Root Cause Analysis activities and coordinating cross‑functional teams to ensure robust corrective and preventive actions are implemented. This is a customer‑facing role with exposure to major OEMs such as Ferrari, Stellantis and other key automotive customers, offering a unique opportunity to combine technical expertise, customer interaction and operational improvement. The role includes approximately 30% travel across Europe. /p h3Key Responsibilities /h3 ul liServe as the primary customer interface for quality concerns, customer claims and technical escalations. /li liManage customer line issues and ensure effective traceability, investigation and resolution of complaints. /li liLead and facilitate Root Cause Analysis (RCA) activities using structured problem‑solving methodologies. /li liCoordinate cross‑functional teams including Manufacturing, Process Engineering, Technical Laboratory, Planning, Warehousing and Supply Chain. /li liDevelop, implement and monitor corrective and preventive actions (CAPA) to eliminate recurring issues. /li liPrepare and present customer reports, including 8D reports, A3 reports, technical presentations and action plans.



/li liSupport customer audits, site visits and quality reviews. /li liEnsure compliance with customer‑specific requirements and automotive quality standards. /li liMaintain and improve quality documentation, including FMEA, Control Plans and risk mitigation activities. /li liMonitor quality KPIs and customer scorecards through customer portals. /li liPromote continuous improvement initiatives focused on customer satisfaction, process optimization and reduction of quality incidents. /li liShare lessons learned and best practices across the organization. /li /ul h3Qualifications /h3 ul liBachelor's or Master's Degree in Chemistry. /li liStrong interest in the automotive industry and customer‑facing quality roles. /li liFluent English, both written and spoken. /li liAvailability to travel approximately 30% across Europe. /li liStrong analytical and problem‑solving capabilities. /li liExcellent communication and stakeholder management skills. /li /ul h3Preferred /h3 ul liPrevious experience in quality, manufacturing, laboratory or automotive environments. /li liKnowledge of automotive quality standards and customer‑specific requirements. /li liFamiliarity with:



ul li8D Methodology /li li5 Why Analysis /li liFishbone Diagram /li liA3 Problem Solving /li liFMEA /li liControl Plans /li liIATF 16949 /li liISO 9001 /li /ul /li liLean Six Sigma Green Belt certification or willingness to obtain it. /li liInternal Auditor certification (IATF 16949). /li /ul h3What We Offer /h3 ul liExposure to leading automotive OEM customers. /li liInternational environment with approximately 30% European travel. /li liStructured onboarding and training program. /li liOpportunity to develop expertise in Automotive Customer Quality. /li liStrong interaction with Operations, Technical, Manufacturing and Commercial teams. /li liCareer growth opportunities within a global industry leader. /li /ul h3Salary /h3 pBase salary range: 34,000 EUR to 38,000 EUR per year. /p h3Legal and Equal Opportunity /h3 pWe confirm that this job posting is based on objective and gender‑neutral criteria and complies with the relevant provisions of the applicable collective labour agreement. /p pPPG provides equal opportunity to all candidates and employees. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, colour, creed, religion, national origin, age, disability status, marital status, veteran status, sexual orientation, gender identity or expression. /p pIf you need an adjustment due to a disability, please email /p pPPG pay ranges and benefits can vary by location and are intended to compensate employees competitively in different geographic markets. /p /p #J-18808-Ljbffr

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/79hde8