Customer Quality Engineer Junior (f/m/diverse)

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/79hdks

ph3About the Role /h3 pPPG is looking for a Customer Quality Engineer (CQE) to join our Automotive organization. This position plays a critical role as the primary interface between customers and PPG operations, ensuring timely resolution of quality concerns and driving continuous improvement initiatives across the organization. /p pThe CQE acts as the link between Technical, Sales, Supply Chain, Manufacturing and Quality teams, leading Root Cause Analysis activities and coordinating cross‑functional teams to ensure robust corrective and preventive actions are implemented. /p pThis is a customer‑facing role with exposure to major OEMs such as Ferrari, Stellantis and other key automotive customers, offering a unique opportunity to combine technical expertise, customer interaction and operational improvement. The role includes approximately 30% travel across Europe. /p h3Key Responsibilities /h3 ul liServe as the primary customer interface for quality concerns, customer claims and technical escalations. /li liManage customer line issues and ensure effective traceability, investigation and resolution of complaints. /li liLead and facilitate Root Cause Analysis (RCA) activities using structured problem‑solving methodologies. /li liCoordinate cross‑functional teams including Manufacturing, Process Engineering, Technical Laboratory, Planning, Warehousing and Supply Chain. /li liDevelop, implement and monitor corrective and preventive actions (CAPA) to eliminate recurring issues. /li liPrepare and present customer reports, including 8D reports, A3 reports, technical presentations and action plans. /li liSupport customer audits, site visits and quality reviews. /li liEnsure compliance with customer‑specific requirements and automotive quality standards. /li liMaintain and improve quality documentation, including FMEA, Control Plans and risk mitigation activities. /li liMonitor quality KPIs and customer scorecards through customer portals. /li liPromote continuous improvement initiatives focused on customer satisfaction, process optimization and reduction of quality incidents.



/li liShare lessons learned and best practices across the organization. /li /ul h3Qualifications Required /h3 ul liBachelor's or Master's Degree in Chemistry. /li liStrong interest in the automotive industry and customer‑facing quality roles. /li liFluent English, both written and spoken. /li liAvailability to travel approximately 30% across Europe. /li liStrong analytical and problem‑solving capabilities. /li liExcellent communication and stakeholder management skills. /li /ul h3Preferred /h3 ul liPrevious experience in quality, manufacturing, laboratory or automotive environments. /li liKnowledge of automotive quality standards and customer‑specific requirements. /li liFamiliarity with: ul li8D Methodology /li li5 Why Analysis /li liFishbone Diagram /li liA3 Problem Solving /li liFMEA /li liControl Plans /li liIATF 16949 /li liISO 9001 /li /ul /li liLean Six Sigma Green Belt certification or willingness to obtain it. /li liInternal Auditor certification (IATF 16949). /li /ul h3What We Are Looking For /h3 pWe are seeking a highly motivated individual who enjoys investigating complex technical issues, working directly with customers and collaborating with multidisciplinary teams to drive sustainable solutions. /p h3Ideal Candidate Demonstrates /h3 ul liStrong analytical and critical thinking skills. /li liCustomer‑oriented mindset. /li liAbility to work effectively with senior stakeholders and customers. /li liProject management and organizational skills. /li liInitiative and ownership. /li liResilience and persistence when managing complex issues. /li liAbility to influence and motivate cross‑functional teams without direct authority.



/li liContinuous improvement mindset and passion for operational excellence. /li /ul h3What We Offer /h3 ul liExposure to leading automotive OEM customers. /li liInternational environment with approximately 30% European travel. /li liStructured onboarding and training program. /li liOpportunity to develop expertise in Automotive Customer Quality. /li liStrong interaction with Operations, Technical, Manufacturing and Commercial teams. /li liCareer growth opportunities within a global industry leader. /li /ul pThe base salary range for this position is 34.000 eur to 38.000 eur per year. /p pJoin PPG and help us drive customer satisfaction, operational excellence and continuous improvement across our Automotive business. /p pWe confirm that this job posting is based on objective and gender‑neutral criteria and complies with the relevant provisions of the applicable collective labour agreement, in accordance with Legislative Decree No. /2026 implementing Directive (EU) 2023/970. /p h3Como trabalhamos: /h3 pNa PPG, reunimos equipes para acelerar a colaboração e o desenvolvimento de carreira, com trabalho presencial de segunda a quinta‑feira e a oportunidade de trabalhar remotamente nas sextas‑feiras, sendo flexível. Os horários podem variar conforme o local. /p pA PPG oferece igualdade de oportunidades a todos os candidatos e colaboradores. Oferecemos a oportunidade de crescer e desenvolver sua carreira em um atmosfera que proporciona um local de trabalho gratificante para os funcionários, cria um ambiente de aprendizado contínuo e valoriza as ideias e a diversidade dos outros. Todos os candidatos qualificados receberão consideração para emprego sem distinção de sexo, gravidez, raça, cor, credo, religião, origem nacional, idade, deficiência, estado civil, condição de veterano, orientação sexual, identidade ou expressão de gênero. /p pSe você precisar de algum ajuste devido a uma deficiência, por favor envie um e-mail para /p pOs benefícios serão discutidos com você pelo seu recrutador durante o processo de contratação. /p /p #J-18808-Ljbffr

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/79hdks