Marketing Customer Support Agent Italian Speaker

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/79he3v

Marketing Customer Support Agent – Italian Speaker

Location: Lisbon, Portugal | On-site
Employment Type: Full-time
Languages: Italian+ English
Monthly salary: 1200 Euro gross

Role Overview

We are looking for an Italian-speaking Marketing Customer Support Agent to support advertisers on a digital advertising platform. This role focuses on paid campaign support, digital marketing assistance, and advertiser experience, requiring strong marketing knowledge and customer service skills.

Key Responsibilities

- Support advertisers with paid campaign setup, optimization, and troubleshooting

- Provide guidance on campaign performance and platform tools

- Deliver high-quality customer service to marketing clients

- Assist clients via phone, email, or chat

- Maintain accurate documentation in internal systems

Schedule





- Initial schedule (12-hour window):

- Monday to Sunday: 07:00 – 19:00

- Shifts: 07:00 – 16:00 or 10:00 – 19:00

- 2 rotational days off

Requirements

- Fluent Italian and English

- Experience in paid campaign management (mandatory)

- Degree in Marketing or a related field

- Proven experience in Digital Marketing

- Previous experience in a Contact Centre or Service Program for an Advertising Technology company

- Strong understanding of social media platforms and digital advertising fundamentals

- Customer-oriented mindset with strong communication skills

- Ability to work independently and as part of a team

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/79he3v