Digital Client Service Advisor

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/79hj3t

ph3Job Purpose /h3pA member of the Client Services team supporting client contacts through calls, chat, and email, while managing omni-channel client interactions across the EMEA region. The role combines high-quality client assistance with a strong sales approach, ensuring personalized support, product guidance, and proactive sales opportunities. The position also involves coordinating cross-functional interactions with EMEA stores and corporate departments to deliver a seamless and elevated client experience focused on client satisfaction, loyalty, and business growth. /ph3Responsibilities /h3ulliEmbrace a culture that puts the client experience first and foremost /liliExecute strategies that drive client retention, engagement and repeat purchases /liliMaximizing use of the client relationship management system while providing client support through phone, email, live chat and WhatsApp /liliAdopt an authentic approach to clienteling and build long term relationships with clients by personalizing the client experience at every touchpoint /liliResponding efficiently and accurately to clients, explaining possible solutions, and ensuring that clients feel supported and valued /liliFocus on sales targets acting as a true Brand Ambassador within our virtual boutique /liliAssist clients with all post sale inquiries including delivery, returns, repairs, and refunds /liliWork to quickly resolve all issues affecting clients’ orders and in a professional manner by communicating with boutiques and concessions /liliEngaging in active listening with callers, confirming or clarifying information and diffusing angry clients,



as needed /liliPartner with Client Service Team Leader to escalate incidents as appropriate /liliPartner with Store Operations in supporting the management of client queries, including complaints, requests for post-sale assistance, availability and other merchandising requests /liliAttend educational seminars to improve knowledge, performance and sales strategies /liliUnderstanding and striving to meet or exceed both service and sales KPIs while providing excellent consistent Client Service /liliBe the voice of our Groups Client Service team, by providing a high level of luxury service /li /ulh3Knowledge Skills /h3ulliPassion to connect with clients and cultivate personalized relationships to drive sales /liliExceptional Client Service, active listening, and verbal and written communication skills, professional phone voice /liliUnderstanding of company products, services, and policies /liliProficiency with computers, especially with CRM software, and strong typing skills /liliAbility to ask inquisitive questions and diffuse tense situations /liliStrong time management, decision-making and multitasking skills /liliAdaptability and accountability /liliFluency in English and Italian is mandatory /liliFluency in French or Spanish or German or Turkish or Arabic is required in both written and oral form /liliAny experience level /li /ulpPrada Group promotes an inclusive work environment, ensuring equal opportunities for all candidates, regardless of gender, ethnicity, sexual orientation, disability, or other personal characteristics. We believe that diversity is a value and we are committed to build a fair and respectful workplace for all. /p /p #J-18808-Ljbffr

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/79hj3t