Customer Care Front Office Representative (Fixed Term)

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/79hka0

ppJoin us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with kindness and humility, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing solutions that make people look and feel good. There’s much to learn and many to learn from, with more than 17,000 employees around the world to explore ideas and ambitions with. Dive into varied, flexible, and stimulating environments. Meet empowered professionals to partner with, befriend, and stretch your skills alongside. Every day, your energy, your creativity, and your determination will shape our future, making a positive difference on billions of people. Every essence of you enriches our world. We are Givaudan. Human by nature. /p h3Temporary Position /h3 pThis is a temporary position for a fixed term of 2 years. /p h3Role Overview /h3 pBe the central link between customers, operations, and the sales team to ensure customer requirements are met efficiently and cost‑effectively. Build strong relationships, act as the bVoice of the Customer /b within Givaudan, and manage the sales order process through to shipment for assigned customers and affiliates. /p h3You Will /h3 h3Strategy design and execution /h3 ul liImplement the Customer Care strategy and follow global guidelines. /li /ul h3Project management /h3 ul liIdentify opportunities for improvement in Customer Care and take part in relevant projects. /li /ul h3Subject matter expertise /h3 ul liSupport assigned customers and affiliates to meet order requirements and elevate issues when necessary. /li liCollaborate with teammates to strengthen customer relationships and deliver excellent customer experiences. /li liCommunicate and collaborate daily with customers,



operations, and sales. /li liResolve order requests or issues, and manage customer complaints or inquiries effectively. /liliWhen applicable, determine corrective actions with support from the Support Office and Control Tower. /li liPrepare debit and credit notes, process quality notifications, and manage customer returns. /li /ul h3Customer relationship management /h3 ul liManage customer expectations and build trusting relationships. /li liCollect and enter customer forecasts, collaborate with planning on demand information and stock positions, and take part in demand planning meetings. /li liSeek and act on customer feedback. /li liMaintain accurate customer records, including information on contracts, labeling, packaging, and stock requirements. /li liProvide coverage and support for teammates when needed. /li liSelect the most effective communication method based on the situation. /li liNavigate challenging situations with empathy and professionalism to find resolutions. /li liContribute to improving new customer experiences by following agreed processes. /li liParticipate in customer visits and presentations. /li /ul h3Your Professional Profile Includes /h3 ul liA university degree is preferred. /li li2+ years of experience in a customer-facing role. /li liExperience in a similar industry is an advantage.



/li liFluency in English (spoken and written). /li liExperience with SAP and associated processes. /li liProficiency in Microsoft Office tools. /li liDemonstrated customer relationship management skills. /liliBasic understanding of inventory management. /li liFamiliarity with Incoterms and shipping terminology. /li liKnowledge of Lean/Six Sigma (white/yellow belt certification preferred). /li /ul h3Our Benefits /h3 ul liThis position is C1 level under the Chemical‑Pharmaceutical National Collective Labour Agreement with a starting salary of € 34 280. This figure represents the starting level of pay, as we consider each person’s experience, skills, and unique strengths in defining the final offer. /li liVariable compensation: 5% Incentive Plan bonus. /li liParticipation premio linked to turnover performance and cost variance against budget (historically around € 1,700 gross per year). /li liSubsidized canteen. /li liProfessional and non‑professional accident insurance coverage, valid both during working activities and personal time. /li liCompany laptop. /li liA stimulating, respectful, and collaborative work environment within a global industry leader. /li liThe opportunity to be part of an engaged and supportive team. /li /ul pAt Givaudan, you contribute to delightful taste and scent experiences that touch people’s lives. /p pWe value the different perspectives that come from diverse cultures, backgrounds, and experiences. /p pEveryone – regardless of race, gender identity, sexual orientation, age, disability, culture, religion, or any personal circumstances – is warmly welcomed at Givaudan, a place where we all love to be and grow. /p /p #J-18808-Ljbffr

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/79hka0