German-Speaking Customer Service Agent - Lisbon, Portugal with Relocation
Pubblicato il 03-08-2026 - Gruppo importante in Bolzano
Position: Customer Support Representative (German Speaker)
Location: Lisbon, Portugal
Start Date: Flexible
Employment Type: Full-time | Fixed-term contract (1 year)
About the Role
We are looking for a motivated and detail-oriented Customer Support Representative to join our support team for a leading streaming platform. In this role, you will be responsible for resolving customer queries via phone, email, and chat, troubleshooting issues, and ensuring a high level of satisfaction.
You will play a key part in shaping the customer experience and contributing to important performance indicators, including Customer Satisfaction (C-SAT), Net Promoter Score (NPS), and adherence to Service Level Agreements (SLAs).
Key Responsibilities
- Provide timely and effective customer support through multiple channels
- Diagnose and resolve technical and account-related issues
- Ensure a high level of customer satisfaction by delivering a positive experience
- Work towards individual and team performance targets
Requirements
- Native-level German (minimum C1)
and fluency in English
- Previous experience in customer support (preferably 12+ months in a contact center)
- Familiarity with BPO KPIs (C-SAT, NPS, SLAs)
- Strong communication and problem-solving skills
- Technical troubleshooting knowledge is a plus
What We Offer
- Competitive salary package: approx. €21,800 gross/year
- Fixed weekday schedule (Monday to Friday, 9 AM to 6 PM)
- Performance and language bonuses
- Health and life insurance (includes family plan)
- Relocation bonus up to €2,500 for candidates moving from abroad, and €2,500 signing premio
- Support with local registration and accommodation
- Initial training provided and opportunities for career development
How to Apply
If you're ready to join a dynamic team and contribute to creating a positive customer experience, we’d love to hear from you. Apply today to take the next step in your career.