Customer Success Manager Italy

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/79hoj1

ph3Building the backbone of European trades together – with AI‑first software. /h3 pWe’re not just building software – we’re on a mission to create space for contractors tradespeople by equipping them with AI solutions that work the way they do: fast, practical, and AI‑first. With Tier 1 Investors from Europe and the US, like Headline and Creandum, and a customer base of 30,000+ tradespeople, we’re scaling across Europe to turn scattered tradespeople into thriving communities. /p h3YOUR MISSION AT PLANCRAFT /h3 pAs our first Customer Success Manager, you are the trusted partner for our customers in our Italian market. You guide them from onboarding to long‑term success, helping them confidently adopt plancraft, solve real operational challenges, and grow successfully with our product. /p pYou will work closely with a small local team, currently consisting of a Country Lead and an Account Executive, giving you a high level of ownership and influence from day one. You will be able to create scalable processes, and turn close customer relationships into long‑term value for both customers and plancraft. This is a hands‑on role where you’ll work closely with others while taking full ownership of customer outcomes, with a strong focus on collaboration and building sustainable foundations early on. /p pYou’ll be based in Milan, working on‑site from our local office at least three days per week and collaborating closely with the local team, as well as the team in Hamburg, Germany. /p h3Your responsibilities /h3 ul liTake full ownership of the customer portfolio for your assigned country and act as the primary point of contact across the entire customer lifecycle. /li liGuide customers through onboarding, implementation, and training with empathy, clarity, and structure to ensure fast time‑to‑value. /li liSupport customers across all channels, resolving questions and issues reliably while maintaining a consistently positive experience. /li liBuild strong,



trusting relationships with customers and proactively check in on adoption, satisfaction, and potential risks. /li liUse customer data, usage insights, and health indicators to proactively prioritize retention and adoption actions. /li liCoordinate closely with Product, Sales, and internal teams to resolve escalations and improve customer outcomes. /li liShare customer feedback and market insights internally to help shape product, processes, and go‑to‑market decisions. /li liOwn renewals and identify expansion opportunities by understanding customer needs and matching them with the right solutions. /li /ul h3Your profile /h3 h3Must‑Have Skills /h3 ul liExperience working directly with customers in a Customer Success, Account Management, or similar role. /li liConfidence taking ownership of customer relationships and guiding customers independently. /li liClear, empathetic communication skills, especially when explaining complex topics or handling sensitive situations. /li liComfort working with digital tools and customer data to organize work and make informed decisions. /li liItalian at native‑level proficiency (C1/C2 level) and English at B2/C1 level. /li /ul h3Nice‑to‑Have Skills /h3 ul liExperience in B2B SaaS or with complex digital products. /li liFamiliarity with CRM or support tools (e.g. HubSpot, Intercom). /li liEnjoyment of working in early‑stage or evolving environments where not everything is defined yet. /li /ul h3Why PlanCraft /h3 ul liTeam Spirit: We’re driven by passion, commitment, and a shared mission.



Team spirit matters to us — and we make it visible: with four major team events per year and a strong recognition culture where we regularly celebrate both the big and small wins together. /li liOwnership: You’re encouraged to take ownership from day one. In a flat hierarchy and high‑trust environment, you’re empowered to make meaningful decisions and drive real impact. /li liLearning Growth: We invest in your personal and professional development through a strong feedback culture, a personal learning budget, and targeted enablement formats. Our goal is to help you unlock your full potential. /li liAI Enablement: Our internal tools and workflows are AI‑enabled by design. We support every team and individual in applying AI at the next level in their daily work, including getting your own ChatGPT+ license, of course. /li liTech Tooling: You’ll receive a MacBook, premium over‑ear headphones, and everything else you need — from hardware to tools — to be effective in your daily doing. /li liRecharge: To ensure the needed rest, we offer 30 vacation days per year (based on a 5‑day week) and Dec 24th off. /li liFlex Allowance: We provide you with a monthly flex allowance. You can spend it freely on topics like mobility, wellbeing, and more — whatever supports you best. /li liInternational Environment: We’re becoming more international every month, with team members already in Italy, France, the Netherlands, Austria and Poland — which is why English is our internal company language. /li /ul pDiversity makes us better. We welcome people of all backgrounds, identities, abilities, and experiences, and we believe that different perspectives lead to better ideas, stronger products, and a healthier workplace. If you’re excited about our mission but your experience doesn’t align perfectly with every requirement, we encourage you to apply anyway. You might be exactly who we’re looking for. /p /p #J-18808-Ljbffr

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/79hoj1