Outbound sales team leader
Pubblicato il 03-08-2026 - Villa & Partners Executive Search in Italia
On behalf of a fast‐growing fintech company specializing in digital consumer lending, we are looking for an: Outbound Sales Team Leader The selected candidate will lead the daily operations of our Italian telesales team, with a strong focus on personal loan products. This role is responsible for driving sales performance, optimizing operational processes, and ensuring outstanding customer experience while maintaining the highest standards of quality and compliance. Responsibilities Lead and manage the daily outbound telesales team, ensuring efficient operations, resource planning, and target achievement Train, coach, and develop agents on sales techniques, product knowledge, objection handling, and customer communication Set, monitor, and drive sales performance providing regular feedback and performance reviews Optimize lead management, CRM accuracy, and adherence to sales processes and follow-up standards Support the team in complex negotiations, escalations, and high‐value customer interactions Identify sales funnel improvements, customer trends,
and opportunities to increase conversion rates and customer satisfaction Ensure compliance with Italian telesales regulations, company policies, and data protection requirements Support the implementation of commercial initiatives and contribute to the continuous improvement of sales operations Requirements 5+ years of experience managing outbound telesales teams, ideally in international or cross‐border environments Solid knowledge of outbound sales operations, lead management, and performance monitoring Experience in personal loans, consumer credit, or financial services, with a good understanding of products, regulations, and customer journeys Knowledge of Italian regulations governing telesales and consumer credit, including GDPR and relevant industry requirements Advanced Excel skills and hands‐on experience with CRM and call centre platforms Strong leadership, coaching, and team development skills, with a proven tr