Reservation Manager - Bvlgari Hotel Roma

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ppbJob Number /b /p pbJob Category /b Reservations /p pbLocation /b Piazza Augusto Imperatore 10, Rome, Rome, Italy, 186VIEW ON MAP /p pbSchedule /b Tempo pieno /p pbLocated Remotely? /b N /p pbPosition Type /b Management /p pbPay Range: /b RAL 35.000 - 40.000 € /p h3Job Summary /h3 pResponsible for soliciting and managing of reservations sales-related opportunities. Manages and provides training and work assignments to Reservations Sales staff. Actively up-sells each business opportunity to maximize revenue opportunity. Achieves personal and team related revenue goals. Responsible for driving customer loyalty by delivering service excellence throughout each customer experience. Provides service to our customers in order to grow share of the account on behalf of the company. /p h3CANDIDATE PROFILE /h3 pEducation and Experience /p ulliHigh school diploma or GED or 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management /lili5 years experience in Reservations or related professional area. /li /ul h3CORE WORK ACTIVITIES /h3 h3Understanding Markets Maximizing Revenue /h3 ulliIdentifies new reservations sales business to achieve personal and property revenue goals. /liliUnderstands the overall market, including competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them. /liliCloses the best opportunities for the property based on market conditions and property needs. /liliMonitors same day selling procedures to maximize room revenue and control property occupancy. /liliGains understanding of the property’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution. /li /ul h3Conducting Daily Reservations Sales Activities /h3 ulliResponds to incoming reservations sales opportunities for the property that are outside parameters of the . /liliUses negotiating skills and creative selling abilities to close on business and negotiate contracts. /liliUses sales resources and administrative/support staff effectively.



/liliAssists in monitoring group reservation forecast data. /liliCoordinates with sales and Convention Services to process rooming lists and reservation cards. /liliExecutes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence). /liliAssists with monitoring accuracy of reservation sales orders within tracking systems. /liliTracks no-show reservations and processes charges as needed. /liliChecks daily arrivals to ensure all necessary billing instructions are applied to reservations. /liliManages wait list and prioritizes order of wait list contacts to be made. /liliPrepares work and maintenance orders. /li /ul h3Providing Exceptional Customer Service /h3 ulliSupports customer loyalty and property’s brand standards by delivering service excellence throughout each customer experience. /liliServices our customers in order to grow share of the account. /liliProvides excellent customer service consistent with the daily service basics of the brand. /liliExecutes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event. /liliSets a positive example for guest relations. /liliExecutes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event. /liliServes the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company. /liliHandles guest complaints and disputes following the instant pacification procedures.



/li /ul h3Managing and Conducting Human Resource Activities /h3 ulliMonitors reservations sales agents while on phone calls. /liliDevelops, implements and maintains a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job. /liliUtilizes all available on the job training tools for employees. /liliCreates monthly labor scheduling for team. /li /ul h3Additional Responsibilities /h3 ulliUtilizes applicable intranet for resources and information. /liliCreates contracts as required /li /ul h3What We Offer /h3 ulliOpportunities for professional growth and career advancement within the Bvlgari Hotels Resorts brand /liliAccess to online training programs and a structured personal development plan /liliColleague recognition programs /liliPreferential rates at Marriott Hotels and our outlets (subject to terms and availability) /liliCompany events (e.g., birthday celebrations, staff parties, etc.) /liliStaff canteen available during working hours /liliInternal laundry service /liliStaff accommodation (subject to availability and eligibility) /li /ul pAt Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. /p pDeveloped in partnership with jeweler and luxury products designer Bulgari, our select Bulgari Hotels Resorts are located in major cosmopolitan cities and luxury resort destinations. Join our team and help deliver the excitement, timeless glamour and heritage of the Bulgari brand. In joining Bulgari Hotels Resorts, you join a portfolio of brands with Marriott International. bBe /b where you can do your best work, bbegin /b your purpose, bbelong /b to an amazing global team, and bbecome /b the best version of you. /p /p #J-18808-Ljbffr

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/79ifk5