Desktop Support Specialist

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/79iqi8

ph3Desktop Support Engineer (L1) | On-Demand Dispatch Engineer | Venice, Italy | Freelance / B2B Contract /h3 pbLocation /b: Venice (Onsite) /p pbEmployment Type /b: Freelance / B2B Contract /p pbEngagement /b: On-Demand Dispatch | Ticket-Based Work /p pWe are looking for experienced Desktop Support Engineers (L1) to join our on-demand dispatch network. Engineers will be assigned onsite support requests based on customer tickets and project requirements to provide hands‑on technical assistance in enterprise environments. /p h3Key Responsibilities /h3 pProvide onsite desktop and deskside support for hardware, software, and network‑related issues /p pPerform IMAC (Install, Move, Add, Change) and break/fix activities /p pInstall, configure, and troubleshoot desktops, laptops, printers, and peripheral devices /p pSupport Windows 10/11, Microsoft 365, Outlook, Teams, VPN, and basic networking /p pManage Active Directory user accounts, password resets, and group memberships /p pSupport Microsoft Intune and/or SCCM for device imaging, software deployment,



and endpoint management /p pTroubleshoot BitLocker encryption and recovery key issues /p pUpdate service tickets and documentation while adhering to SLA and ITIL processes /p pEscalate complex technical issues when required /p h3Requirements /h3 p3+ years of experience in Desktop Support, EUC, or IT Support /p pHands‑on experience with Active Directory /p pExperience with Microsoft Intune and/or SCCM /p pExperience supporting BitLocker encryption and recovery /p pStrong knowledge of Windows 10/11 and Microsoft 365 /p pBasic networking and hardware troubleshooting skills /p pExcellent communication and customer service skills /p pAbility to travel to customer sites and respond to dispatch requests /p pOwn laptop and standard IT toolkit preferred /p h3Rate Card /h3 ul liHourly Rate: €30 /hour /li liHalf-Day (up to 4 hours): €90 /li liFull-Day (up to 8 hours): €140 /li /ul pThis is an on‑demand dispatch role, not a full‑time position. Engineers are engaged on a ticket‑by‑ticket basis depending on customer requirements. /p /p #J-18808-Ljbffr

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/79iqi8