Service Account Manager - North East Italy

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p bLocation: /b /pMonselice, Padova, Italy p bJob ID: /b /pR p bDate Posted: /b /p p bCompany Name: /b /pHITACHI ENERGY ITALY S.P.A. p bProfession (Job Category): /b /pSales, Marketing Product Management p bJob Schedule: /b /pFull time p bRemote: /b /pNo p bJob Description: /b /ppbThe opportunity: /b /ppThe Service Account Manager Italy North-East (hereafter, "Service Account Manager") is responsible for managing and developing service sales activities in the North-East Italian region. In this role, the Service Account Manager will manage interactions and collaboration with colleagues across the organization, including the Local Service Unit (LSU) Sales Manager and sales teams of the Service Business Units, as well as other relevant stakeholders within Hitachi Energy. /ppThe service account manager will be based in North Italy and is expected to visit customers in the area at least 2–3 days per week to ensure strong customer relationships and effective service delivery. /p pbHow you’ll make an impact: /b /ppbService Sales Strategy /b /pulliAdopt, plan, and implement local and hub service sales strategies and targets related to the entire service portfolio (lifecycle management, service products and solutions, and installed base (IB) penetration). /liliDeliver and exceed targets in terms of orders, GM%, response time, and customer satisfaction for the full-service portfolio. /liliResponsible for accurate sales order forecasting using SFDC and for improving data quality. /liliParticipate in negotiations of major contracts to secure service order volume. /liliIdentify and pursue new business opportunities and partnerships, generating and identifying service sales leads by analyzing IB potential. /liliWork with account managers to follow service-focused account plans for the country and with segment and channel managers to identify and pursue leads. /liliEstablish long-term customer relationships with key customers and decision-makers by understanding requirements, regulations, and exhibiting the value proposition for service. /liliEnsure customer satisfaction issues are registered and responded to. /liliCollaborate with Business Units and account teams to position different service offerings, evaluate and share relevant information on installed base data, sales leads, customer and competitor solutions, and marketing trends. /liliCollaborate with internal and external stakeholders on the delivery of Service Level Agreements (SLAs). /liliSupport and take the lead when needed for marketing activities and events (trade shows, conferences, customer events) in the country. /liliSupport product launches by implementing commercialization plans and other promotional activities. /liliLive Hitachi Energy's core values of safety and integrity, taking responsibility for your own actions while caring for colleagues and the business. /liliCollaborate closely with local stakeholders in the account management organization to align strategies, implement best practices,



and leverage synergies in marketing and sales operations. /liliStay updated on technological advancements and market trends to proactively identify opportunities for innovation and differentiation in service offerings. /li /ulpbCustomer Approach /b /pulliEstablish long-term customer relationships with key customers and decision-makers by understanding requirements, regulations, and exhibiting high expertise in technical solutions and products. /liliEnsure customer satisfaction issues are registered and responded to. /li /ulpbSales Processes /b /pulliParticipate in sales activities as needed. /liliCollaborate with Business Units and account teams to position different service offerings. /liliEvaluate and share relevant information on installed base data, sales leads, customer and competitor solutions, and marketing trends. /li /ulpbHealth, Safety, and Integrity /b /pulliMonitor client financial status and report any changes regarding risk to relevant internal partner teams. /liliIdentify and manage potential risks relating to contract agreements across customers/channels. /liliDrive health and safety practices in your area. /liliMonitor customer expectations and requirements related to HSE and Sustainability. /liliPromote Hitachi Energy HSE and Sustainability culture and vision to clients to gain commitment. /li /ulpbPersonal Leadership and Development /b /pulliDrive sales efficiency by ensuring adequate selling skills for yourself and by sharing best practices with colleagues. /liliActively demonstrate a "One Hitachi" approach and support colleagues as needed. /li /ul pbYour background: /b /pulliBachelor’s degree in a relevant field or equivalent experience. /liliDemonstrable experience in service sales, including IB management. /liliStrong customer relationship skills. /liliProven understanding of Hitachi Energy systems and products. /liliExperience working within the energy sector. /liliStrong analytical and strategic thinking abilities. /liliExcellent communication and interpersonal skills. /liliAbility to work in a fast-paced, dynamic environment. /liliuWillingness and ability to travel and visit customers in North-East Italy at least 2–3 days per week. /u /li /ul pbMore about us: /b /ppWe believe great work thrives in an environment where people feel genuinely supported and fairly rewarded. Our benefits are designed to create real value for every individual – fueling engagement, performance, and growth. By prioritizing well‑being, we build a work place where personal and organizational success grow together. /p pThe minimum salary for this position in the location specified is as follows:



/p ulliStarting from: 38000 € gross /li /ul pThe final offer will be based on candidate location, skills and qualifications, experience, and aligned with internal pay structures. /p pOur benefits offering for this role generally includes: /p ulliIncentive Plan, Lunch ticket or canteen, Health Insurance, Pension Fund, Welfare, Flexible working hours, Hybrid work model, Well-being platform, Family Care Benefits, Parking and Partnerships (gyms, sports centers, stores). /li /ul pApplicable CBA: Metalmeccanico /p pbAccessibility and reasonable accommodation /b /ppbQualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a /ba target="_blank" bugeneral inquiry form /u /b /ab on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process. /b /ppbbr / /b /ppbThis is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response. /b /ppbbr / /b /ppbUse of Al and automated tools in recruitment /b /ppbAs part of our recruitment process, Hitachi Energy uses digital and automated tools, including Al-supported solutions, to assist with activities such as application screening, job matching, and interview scheduling. These tools are designed to support our recruiters and do not replace human decision-making. Candidate data is processed in accordance with applicable data protection and employment laws as well as /ba target="_blank" buHitachi's Global Data Privacy Notice. /u /b /abbr /br /Background Screening and Security Checks /b /ppbAs part of the hiring process, Hitachi Energy conducts pre-employment background checks that may include verification of employment history, education, criminal records, and other relevant information, in accordance with applicable laws. /b /ppbFor certain roles—particularly those involving access to sensitive information, financial responsibilities, client data, regulated environments, or security-sensitive functions—additional or more comprehensive background or security screenings may be required. These may include, but are not limited to, enhanced criminal history checks, credit history reviews (where legally permissible), sanctions screening, or other due diligence measures aligned with the responsibilities of the position. /b /ppbThe scope and depth of any background or security review will be determined based on the nature of the role and business necessity, and will always be conducted in compliance with applicable federal, state, and local laws. Candidates will be notified and, where required, asked to provide consent prior to the initiation of any such checks. /b /p #J-18808-Ljbffr

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/79jboj