Guest Services Manager
Pubblicato il 04-08-2026 - InterContinental Rome Ambasciatori Palace by IHG in Lazio
Ready to join the team at InterContinental Rome Ambasciatori Palace, a 5-star luxury hotel by IHG located in the heart of Rome, on the iconic Via Veneto?We are looking for a talented and passionate Reception Manager to join our Front of House team and contribute to delivering exceptional experiences to our guests.About UsAs the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s.We are passionate about sharing our renowned international know-how and cultural wisdom in truly inspiring surroundings. Our colleagues take pride in being genuine ambassadors of the InterContinental brand, sharing a passion for travel, culture and diversity.We create memorable experiences for guests seeking a richer perspective on the world. If you are ready to embrace a world of opportunities, we would be delighted to welcome you to the world’s most international luxury hotel brand.The RoleAs Reception Manager, you will work closely with the Front of House Manager to lead the Reception team, oversee daily operations and ensure the highest standards of guest service.Key Responsibilities● Work closely with the Front of House Manager to define departmental targets, strategy and KPIs● Manage the Reception team and coordinate daily operations, including rota and holiday planning● Be an active leader within the Front of House team, attending meetings and supporting decision-making when required● Assist the Front of House Manager in identifying critical areas and recommending actions to improve departmental efficiency● Support recruitment and team management activities, including training, coaching and professional development● Ensure effective communication across the department,
keeping the team informed and aligned● Maintain close contact with guests, proactively gathering feedback and managing complaints and compliments● Handle, record and resolve guest complaints with diplomacy and discretion, ensuring appropriate follow-up and a positive resolution● Stay one step ahead of our guests’ needs, anticipating requests and proactively preventing potential challenges● Act as Duty Manager during weekend coverage when required● Report directly to the Front of House ManagerAbout You● At least 3 years of experience in Front of House management roles, preferably within international luxury hotel brands● Proven leadership experience and the ability to effectively manage and resolve conflicts● Excellent people management skills and the ability to perform effectively under pressure● Strong problem-solving skills and a proactive approach, even in challenging situations● A genuine passion for delivering exceptional guest experiences● Excellent communication and interpersonal skills● Ability to be a trusted point of reference for the Front of House team and lead by example● Fluency in Italian and English. Knowledge of additional languages will be considered an advantageWhat You Can Expect From UsWe give our people everything they need to succeed.At IHG, we welcome everyone and create inclusive teams where differences are celebrated and colleagues are encouraged to bring their whole selves to work. We foster a culture built on trust, support and acceptance, valuing different backgrounds, experiences and perspectives.Compensation & Benefits●RAL: €28,000 to €38,000, based on experience●Service Charge●Upselling incentivesJoin InterContinental Rome Ambasciatori Palace and become part of a team dedicated to creating exceptional luxury hospitality experiences in the heart of Rome.Send your CV to: (email hidden)