Customer Success Manager (Spanish Speaker)
Pubblicato il 02-08-2026 - Lexroom in Milano
Customer Success Manager – Spanish MarketJoin us asCustomer Success Managerto build Lexroom's Spanish customer base from the ground up.
You will be thefirst dedicated CS hire for the Spanish market, owning the full portfolio of Spanish customers end to end.
You report to Alice Lusvarghi and work alongside the team that built our most developed market, Italy.
The product already won in Italy, with the numbers to prove it.
Spain is next, and you own it.
Your key responsibilitiesOwn the full Spanish customer portfoliofrom handover to renewal, with a clear goal: keep every customer (retention first) and grow each account through proactive upsell and uplift.
Run a proactive, commercial CS motion.You do not wait for customers to call.
You call them, spot the opportunity in every conversation, and bring it home.
Be the single point of contactfor Spanish customers, from onboarding and product expertise to support requests, gathering feedback and feeding it back to Product and Marketing.
Adapt the Italian playbook to Spain, importing what works and localizing it for the Spanish market.
Own your numbers: build dashboards, monitor KPIs, and report on the health and growth of your portfolio.
What we're looking for2 to 4 years in Customer Success or account management, ideally at a SaaS, tech, or software company.
Exposure to legal or professional?services customers is a plus.
A commercial mindset.You see every customer touch as a chance to add value and expand the account.
Direct sales experience is a plus, not a requirement.
CRM fluency.Experience working a portfolio in a CRM; HubSpot is a plus.
Comfort building in a fast?moving marketand staying hands?on, including operational support, while the market scales.
Languages:native?level Spanish and fluent English are required.
Italian is a plus (the team is based in Milan).
BenefitsAnnual Salary Range:€35,******,000 OTE.
Equity Package:Align your growth with the company's long?term success.
Hybrid Work.Split your time between working from home and collaborating in our Milan office three days a week, with flexibility.
Health Insurance.Comprehensive coverage to ensure peace of mind.
Meal Vouchers.Daily support to make your lunch breaks easier.
Performance Bonuses.Rewards tied directly to measurable results.
Team Retreats & Off?sites.Dedicated time to connect, collaborate, and spark bold ideas.
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