IT Desktop and Network Support Dispatch Italy

04 ago - Roma
Azienda Leader

Essential duties for the position include, but are not limited to the following:



Provide onsite support to Authorized Users with operational and technical support and to meet specified SLAs


Resolve incidents and problems associated with EUC equipment


Perform reactive troubleshooting to effectively identify potential incidents or problems, and attempt to eliminate them to occur in the future


Support Authorized Uses connecting or attempting to connect to corporate network and assist in the coordination and completion of accessing LAN, print, and file services; connection to WAN; and accessing appropriate LAN segments


Provide repair and maintenance for mobile devices


Install, upgrade and repair EUC equipment (desktops, laptops, monitors, and associated peripherals)


Provide software break/fix services and replacement of non -warranty assets for end users


Provide network printers and scanner network connectivity, including providing network support for device configuration, for IP addressing, and direct TCP/IP output


Provide warranty and break/fix support for networked printers and scanners


Configure and support end users on mobile computing platforms


Provide VIP support for equipment including desktop devices, mobile devices, display screens, video systems, docking stations, communication devices, direct attached printers, local printers, scanners,



wireless networking, etc


Create, change and remove printer configurations and queues based on requests and in accordance with SLAs


Provide on -site hardware support for general troubleshooting and problems for end user computing technologies


Provide regular, accurate, and timely feedback regarding customer requirements which shall include supervising assignments and maintaining timely communication with sales, operations, and branch office personnel.


Utilize problem management database and systems to track and report on customer calls and requests.


Communicate technical information to technical and non -technical team and customers.


Deskside support services as required.


Requirements

Experience:


Requires 4+ years of related work experience


Sound knowledge of imaging tools (Ghost, MDT)


Sound knowledge of data backup and recovery tools (USMT)


Installing, upgrading, and migrating to Windows 10


Deploying Windows 10 in large enterprises


Configuring hardware and applications


Configuring network connectivity


Configuring mobile computing


Monitoring and maintaining systems that run Windows 10


Should be able to communicate (written + Speak) in local + English language (minimum of B2)

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