CUSTOMER SUCCESS MANAGER - Start Now
Pubblicato il 04-08-2026 - Società riconosciuta in Roma
We are hiring an experienced CUSTOMER SUCCESS MANAGER to join our passionate team at SwizzyLab SRL in Roma.
Growing your career as a Tempo pieno CUSTOMER SUCCESS MANAGER is a fantastic opportunity to develop exceptional skills.
If you are strong in communication, creativity and have the right personality for the job, then apply for the position of CUSTOMER SUCCESS MANAGER at SwizzyLab SRL today!
SWIZZYLAB is looking for an experienced account manager to drive expansion business within the existing customer base. This person must demonstrate all the behaviors associated with a high performance sales culture, specifically managing a pipeline of upsell opportunities and delivering results against a quota. This person must be able to proactively identify and prioritize their accounts to focus efforts on those with perceived churn risk, potential growth, strategic value, and renewal timeframe.
Responsibilities:
- Understand customer requirements, level of adoption
- Identify “at risk” behavior and develop appropriate re-engagement protocol
- Identify up sell or cross sell opportunities within existing accounts
- Pro-active outreach to discuss expansion
- Answer customer's questions and successfully negotiate issues related to expansion & renewals
- Manage customer renewals and retention within your list of accounts
- Manage top accounts within territory: product requests, general check-ins
- Reward continued purchasing and drive increased lifetime value
- Follow up on lost accounts to provide churn analysis
Requirements:
- Bachelor's degree and minimum 2 years experience in a sales and/or account management role with demonstrated revenue quota achievement.
- 2+ years work experience at a technology product or services company that serves the software experience
- Prior sales closing experience within a SaaS environment preferred
- Well versed in consultative, solutions-based selling.
- Demonstrated experience using Salesforce for pipeline management, forecasting and order management
- Excellent sales organizational and communication skills and an engaging phone presenc
- Track record of customer retention and growth in past positions.
- A passion for social media or web-based software
- An appreciation for easy to use, intuitive software
Benefits of working as a CUSTOMER SUCCESS MANAGER in Roma:
● Company offers great benefits
● Opportunities to grow
● Advantageous package