FTC Program Manager, SWA, EU SWA OPS First Mile & Integration

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FTC Program Manager, SWA, EU SWA OPS First Mile & Integration

Stellen-ID: | AWS EMEA SARL (Italy Branch) - G99

Are you interested in creating the future of e‑com shipping? Do you want to be a part of a team building the next $1bn initiative? Our team is changing the way we interact with customers around the globe and building a new, emerging business in shipping to solve some of the biggest logistical challenges facing not just Amazon, but the entire industry.

Amazon Shipping offers Amazon’s logistic capabilities as a product and service. Amazon Shipping’s first customers are sellers in the UK, offering to ship their domestic volume using our delivery network. This position is a great opportunity to join an entrepreneurial business that is growing at an incredible pace. You will be part of the core team that will be managing the Amazon Shipping business and operations across all legs of the supply chain (first mile, middle mile and last mile). You will also be leading the development of our operational product to deliver a world‑class customer experience, and the design and implementation of new operating solutions to enable the delivery of strategic targets (service, growth, cost). Your hands‑on approach, operational inclination, strong leadership skills and the ability to build and leverage relationships across a wide stakeholder group will be essential.

Key Responsibilities

- Lead operational programs for Amazon Shipping, and partner with AMZL/ATS operations and business teams.
- Monitor weekly first‑mile qualitative and cost KPIs to be reported in SWA and AMZL WBR.




- Partner with AMZL/ATS/Commercial and Customer Support teams to improve processes and enhance performance.
- Own ops readiness documents (to define problem statements) and impact assessment.
- Own launch, implementation and scale‑up before handing over to operations as a BAU task set.

Key Qualifications

- Knowledge of Excel at an intermediate level (pivot tables & charts, multiple criteria lookups, nested IF formulas, data cleansing, array formulas, etc.).
- Customer focus and professional demeanor.
- Organizational skill and an operations mindset.
- Ability and interest in working in a fast‑paced and rapidly changing environment.
- A strong work ethic based on a desire to exceed expectations.
- Experience leading and interacting with cross‑functional teams.
- Ability to organize and manage multiple tasks simultaneously.
- Strong presentation skills.
- Ability to travel in the EU.
- Fluent in written and spoken English. Proficient with Microsoft Excel.
- Knowledge of Lean principles and DMAIC methodology.
- Experience in MS Access and SQL.
- Experience in requirement gathering and ability to write clear and detailed requirement documents.

Amazon is an equal opportunities employer.



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The minimum gross base salary for this position is listed below. The base salary listed corresponds to working on a full‑time basis. For part‑time hours, the salary will be pro‑rated.

Amazon reserves the right to offer a higher salary and/or level, depending on the candidate’s skills, competencies, and experience. Amazon’s package may include a sign‑on payment. In addition, the candidate may be eligible to participate in a restricted stock unit scheme operated independently by Amazon.com Inc. in the USA.

Your recruiting team will share final salary and any restricted stock unit scheme if applicable, depending on skills and requirements.

In addition to statutory benefits, and those applicable to the relevant CBA, company supplementary benefits may apply subject to further terms.

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Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/79mtux