Strategic Implementation Specialist (Remote from Italy)
Pubblicato il 04-08-2026 - Azienda Leader in Italia
This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Strategic Implementation Specialist in Italy.
This role offers an exciting opportunity to manage and deliver end-to-end implementations for new customers in a fast-growing B2B SaaS environment. You will guide strategic customers through onboarding, ensuring they achieve their desired outcomes efficiently and effectively. The position requires strong project management, technical aptitude, and customer-centric skills to create seamless experiences while fostering long-term customer success. You will collaborate across Customer Success, Product, Engineering, and Operations teams to deliver implementations that are scalable, repeatable, and aligned with best practices. Your work will directly impact customer satisfaction, retention, and expansion, while helping the organization refine and improve its implementation processes. This is a fully remote role with occasional travel (<10%) for key engagements.
Accountabilities:
- Manage and execute complex, multi-customer implementation projects simultaneously, ensuring milestones and deliverables are met.
- Develop and implement detailed project plans, aligning with internal and external stakeholders.
- Guide customers through the onboarding process, providing hands-on support and expert advice.
- Advise customers on best practices to optimize their use of the platform and achieve strategic goals.
- Collaborate cross-functionally with Sales, Product, Engineering, and Operations to address customer needs and refine implementation processes.
- Monitor project progress, identify risks, and proactively implement solutions to ensure timely and high-quality outcomes.
Requirements:
- Proven experience managing multiple complex implementation or onboarding projects in a high-growth B2B SaaS environment.
- Strong understanding of configurable SaaS platforms, workflows, and system integrations.
- Excellent project management skills, with the ability to prioritize, organize, and drive results independently.
- Exceptional customer engagement skills and experience tailoring solutions to diverse business requirements.
- Strong analytical, critical thinking, and problem-solving abilities.
- Effective communicator, capable of distilling complex concepts into clear, actionable guidance.
- Adaptable and comfortable in a fast-paced, remote-first work environment.
- Experience in ATS platforms, HR tech, or enterprise software implementation is a plus.
Benefits:
- Competitive compensation with stock option opportunities.
- Fully remote work with flexible scheduling and minimal travel requirements.
- Unlimited PTO with recommended minimum of four weeks per year.
- Generous professional development budget for courses, conferences, and certifications.
- Home office equipment and technology budget to ensure productivity and comfort.
- Supportive work culture emphasizing quality, ownership, and cross-functional collaboration.
Why Apply Through Jobgether?
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Why Apply Through Jobgether?
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
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We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.